ingénieur Technical Support

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

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Position:                          Ingénieur Technical Support

Location:                          Casablanca 

Employment type:          Full-time regular

The Job

We are looking for a talented Technical Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing quality technical support to our customers and internal teams, focusing mainly on automated systems and electrical schematics.

Responsibilities:

• Enable our customers’ success to manage their operations by supporting them remotely through phone, email, web channels or on-site

• Teach our users how to use our software as an instructor and trainer

• Develop your business acumen by communicating frequently with our customers to understand how they utilize our software to solve their business challenges, and by collaborating with different AVEVA departments to deliver and improve our customers’ experience with our company and products.

• Grow your technical skill-set by developing a solid foundation in related software and industry technologies.

Skills and Qualifications:

• Required degree: BAC+5 in Electrical Engineering, Automation or related field.

• Skills in electricity and automation, with practical experience in the sector.

• Proficiency in electrical schematic software (AutoCAD, Caneco, etc.).

• Strong communication skills in French and English.

• Ability to work independently and in a team.

• Analytical and problem-solving mindset.

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.