About Us
Dubber is the world’s leader in conversation capture and intelligence, revolutionising how businesses capture, analyse, and leverage their conversations. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.Built to scale to meet any need, Dubber allows organisation’s to unlock the insights to be found in calls, videos and messages.
Already adopted as core network infrastructure by hundreds of global communications networks and services worldwide, Dubber is specifically designed to help service providers to differentiate, drive new revenues and improve customer retention.
Dubber is listed on the Australian Stock Market (ASX:DUB) with offices in Melbourne, Sydney, London, Oxford, and Dallas.
The Team
The team at Dubber is a group of talented engineers who specialise in building, running and operating secure, resilient and scalable platforms to capture audio and video streams from a variety of sources. The team is currently embarking on an exciting journey to modernise, simplify and consolidate Dubber UK’s existing platform. We are a passionate group with a culture of creativity, technical innovation and getting things done.
The Role
We have a need for an experienced Infrastructure Engineer to join our team. Reporting to the Head of Technology Operations EMEA, you will take responsibility for the administration, maintenance and management of our UK Hybrid Cloud Platform. This is a great opportunity to make a real difference within a small, enthusiastic, highly focused, talented and creative team. In addition, we are about to embark on a significant and exciting body of work to migrate workloads into cloud-native, modern environments.
Your Impact
- Provide day to day system administration of the hybrid Cloud Platform
- Take ownership of assigned projects, tasks – seeking to automate solutions where possible
- Perform complex troubleshooting tasks of systems and architecture
- Assist the team in transitioning the platform toward Infrastructure-as-code in a new and more cloud native environment
- Assist in the design, implementation and maintenance of systems, programs, hardware and software, suggesting and providing elegant solutions
- Provide continued support to existing Infrastructure, which being hybrid in nature still currently requires some elements of hands-on data-center activities
- Monitoring and remediation of issues relating to our public and private clouds.
- Play a central role within upgrade / renewal and future projects from an infrastructure / platform perspective.
- Work as part of a small team to provide 24x7x365 Infrastructure support
Your Experience
- You have a strong understanding of Linux and/or Windows system administration
- You must have 4+ years of experience in an Infrastructure Engineer role or similar
- You have solid technical understanding of Public (e.g. AWS/Azure) and Private Cloud Technologies
- You have an understanding of LAN and WAN networking technologies using multiple vendorsStrong understanding of Internet and networking protocols – i.e. DNS, TCP/IP, HTTP, VLANS, CDN, Load-balancing technologies
- Server virtualisation experience using multiple vendors especially Microsoft Hyper-V and/or Kubernetes (a real plus!)
- Experience of sever rack infrastructures, cabling and power and associated break / fix activities
- You have a track record of providing automation solutions using common tooling
- You have solid experience maintaining enterprise grade monitoring solutions, including emergent technologies
- You have an understanding of PCI compliance and how it relates to the design and maintenance of a platform infrastructure
Nice to Haves
- If you have an understanding of VoIP and SIP - great!
About You
- You enjoy being in a fast paced environment
- You have a curious mindset, and aren't afraid to challenge processes
- You have excellent interpersonal skills and are comfortable talking to technical and non-technical people
- You are a self-starter, flexible and adaptable, love problem solving, and are tenacious with attention to detail
Why should you join Dubber?
Dubber offers a competitive salary, and share options for everyone, which drives our ownership culture. We’re one of the fastest-growing SaaS companies in the world, which means there are always opportunities to learn, grow, and gain valuable experience.
With offices across the world, our people are part of a global team! Dubber has a hybrid working model so you will work from our office in Oxford and from home. Inclusion is important to us, and we’re committed to an environment in which everyone can thrive, and support each other to pursue our common goal: to unleash the potential in every conversation. We like to keep things fun, so we run regular team events and celebrations that you can be part of whether you're working remotely or in the office.
Next Steps
We will be reviewing applications as they come in so don't wait to apply! Reach out to [email protected] for a confidential chat or if you have any questions.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
Top Skills
What We Do
Dubber is the world’s #1 Unified Cloud Call Recording & Voice AI solution for compliance and sales & service performance.
Dubber’s fully compliant solution can be switched on with a click, and is infinitely scalable in the Cloud - with no hardware required.
Every call or conversation is captured automatically, stored securely in the Dubber Voice Intelligence Cloud, enriched with AI, and available instantly as a replay or insightful transcription, with real-time search, sentiment analysis, alerts & notifications.
