This role offers a hybrid work schedule; offering the flexibility to work remotely two (2) days a week, while providing the opportunity for in-person collaboration at Seneca One in Buffalo, NY.At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.Title: Infrastructure Analyst II - Job Scheduling and MigrationTeam OverviewEnterprise Scheduling Services manages the automation of job processing for M&T’s distributed applications. Activities include the migration of job definitions and processing schedules with the mission of providing efficient, centralized technical support for all new and existing jobs through the following services:
- Standards: Definition of job syntax and access standards.
- Quality Assurance: Perform reviews of job definitions to ensure accuracy before movement into production. Also, in collaboration with application teams, the setup, testing and review of job execution in the non-production environments.
- Production Migrations: Movement of job definitions as well as the scheduling requirements into production.
- Incident Resolution: Research and correct processing errors as required.
- Application Upgrades: Perform configuration and implementation activities for the scheduling application upgrades, as well as supporting technologies.
- Disaster Recovery: Provide technical assistance for preparation, testing and support.
Job DescriptionOverview:Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware/software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.Primary Responsibilities:
- Respond to and resolve Service Desk escalations based on outcome of previous incidents.
- Create/document procedures for work orders and request-based tasks.
- Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues.
- Use diagnostic tools to troubleshoot issues.
- Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with senior staff
- Schedule maintenance changes to reduce operational risk.
- Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
- Complete evening and weekend responsibilities as scheduled.
- Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
- Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
Education and Experience Required:
- Minimum of 6 years’ higher education and/or work experience
- Broadcom Automic job scheduler or similar product such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch.
- Helpful experience in the following technologies:
- Windows and Linux (Red Hat) Operating Systems
- Oracle and SQL Database Management Systems
- Cloud technologies, such as Azure Cloud/DevOps
- Experience with monitoring, backups, and scheduling batch jobs in a Production environment
- Coordinating and maintaining several environments (Prod, Cert, Dev)
- Prior experience reading and digesting technical information
- Detail-oriented
- Strong written and verbal communication skills
- Prior experience communicating technical information within a team and to immediate manager
- Strong customer focus, including ability to manage customer needs and multiple work priorities
Education and Experience Preferred:
- Bachelor’s degree in technology-related field
- Minimum of 7 years’ higher education and/or work experience
- Certifications or special training in related technologies
About M&TM&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,985.72 - $119,976.20 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LocationBuffalo, New York, United States of America
Top Skills
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
