Information Technology System Architect

What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee

discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and

bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch

with us by submitting your application. We look forward to hearing from you!

Position Summary:

The Systems Architect provides implementation and design services for Cloud, Automation, storage, virtualization, and backup systems across the enterprise.  Develops new solutions through research and collaboration with management and team members and determines course of action for new infrastructure and security initiatives.  Implements new solutions as required by the business. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues.  Infrastructure technology duties include enterprise activities with Azure Cloud, VMware ESX/vSphere, automation scripting in Powershell, Microsoft System Center Configuration Manager and backup solution architecture creation and management, global system security and policy configuration, and top-level support for enterprise-wide initiatives.  Establishes and enforces standards and guidelines for the design of information technology solutions.

Position Responsibilities:

Project Activities (40%)

• Determine application and infrastructure needs for project or initiative.
• Generating products such as diagrams, models, and prototypes to keep the user, management, and peers constantly up to date and in agreement on the system to be provided as it is evolving.
• Develop an implementation plan for all related activities, including contingency plans.
• Install, configure, and test hardware, software and services as dictated by the project.
• Coordinate project activities with project managers and other team members.
• Produce and update documentation detailing design, implementation, maintenance and support procedures.
• Support business restructuring activities, including new sites and relocations either remotely or on-site as required.

Strategy / Lifecycle Management (20%)

• Constantly reviews and evaluates infrastructure looking for ways to improve availability, reliability and efficiencies and presents those suggestions to management and stakeholders
• Develops strategy and roadmap for assuring Platform environment stays current (within n-1) and never becomes obsolete (non-supported).
• Stays abreast of existing and emerging Platform related technologies that may have impact to the company.
• Research new standards and practices according to stated business needs and recommend for approval to appropriate management personnel.

Infrastructure Support (30%)

• Provide support and maintenance of the infrastructure environment and all related technologies, including Cloud, security, virtualization, hardware, software, and storage.
• Serve as the last line of escalation support for domain technology issues that cannot be resolved by other support personnel.
• Mentor fellow team members on related technologies and processes
• Be recognized as a subject matter expert both inside and outside the team.
• Act as an on-call agent for team in specified rotation.
• Identify, diagnose and correct problems related to the operating system, software, utilities and hardware.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Install, configure, and maintain operating system software and third party software utilities for hardware systems within company operational guidelines.
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
• Identify recurring problems and provide solution and enhancements to existing solutions or documentation.

Request Management (10%)

• Monitor group incident and request queues, alert notices and other work request streams for new notifications.
• Complete support incidents and change requests within pre-defined service level agreements.
• Regularly communicate status of incidents and requests with customers and key stakeholders via e-mail, phone and face-to-face as dictated by the severity and circumstances of the incident.
• Maintain updated documentation of all in-progress and completed requests in appropriate systems as required by team management.
• Appropriately escalate incidents and requests using pre-defined processes when required.

Specific Knowledge, Skills or Abilities Required:

• Cloud/Platforms:  Azure, Office 365, VMware, Windows Server
• Automation Tooling:  Powershell, Intune, SCCM
• Storage/Backup:  ExaGrid, Nimble, Veeam
• Security: BeyondTrust, Rapid7, ManageEngine ADAudit Plus and DataSecurity Plus
• Frameworks: SOX IT general controls and NIST CSF
• Understands and communicates industry developments, and the role and impact of technology.
• Manages and mitigates organizational risk.
• Balances the requirements of proposals with the broader needs of the organization.
• Promotes a learning and growth culture in their area of accountability.
• Identifies and endorses opportunities to adopt new technologies and services.

Position Qualifications:

Education:

Prefer a Bachelor’s degree in Engineering, Information Technology, or related field.  Advanced degree also preferred.

15+ years of IT engineering experience.

Work Environment and Physical Requirements:

Office Environment

Ability to sit for long periods of time

Vision abilities required to validate and enter data on computer

Disclaimer:  This list does not represent all physical demands.  Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.  We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development.  Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching.  Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.