Information Technology Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Information Technology Specialist  In the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo.  In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences,  Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.  The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people.  It will feature and event lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining, and a bridal suite.  The role of the IT Specialist This position is responsible for the efficient operation and maintenance of all computer systems, data and voice communications activities at property. They will ensure that all critical systems are available twenty-four hours per day. They will also be responsible for providing support for other systems used and applications used.  They will assist in; virus protection management, systems backup and recovery procedures, management of third-party vendors, implementation of corporate-initiated technology. This position will assist internal and external guests with all IT issues and be responsible for responding to all Help Desk Tickets.  Knowledge and Skills  

• Minimum 3 year of experience in IT, preferably within a Hotel environment
• Experience in providing support for end-user and guest application systems like Guest Room technologies, Sales & Catering, Human Resources applications or any other property-specific back-office application
• Knowledge of specific hospitality industry applications and interfaces (i.e., Opera PMS, Back Office, Spa, HR systems, etc.) will be an asset
• Knowledge of Networking and Windows Operating System Administration
• Must have good interpersonal skills and be able to relate to all levels of employees and guests

Essential Functions  

• Maintain harmonious and professional relationship with all departments.
• Must have good interpersonal skills and be able to relate to all levels of staff.
• Must be able to assist hotel guests with technical requirements and issues.
• Must be able to provide high levels of service and support to admin users
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the co-ordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations as required.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Assist with administration of connection to global VPN and other communication tools.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third-party vendors.
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
• Implement technology “best practices”.

What to Expect:  

• Be part of a caring team with a family spirit  
• Have opportunities to build a successful career with global potential  
• Work in a diverse and challenging environment and engage with the leadership team  
• Be recognized for your accomplishments  

About Four Seasons Hotels & Resorts:   Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.   Service Culture  Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.   What it is Like to Work for Four Seasons Hotels & Resorts:   At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!  Learn more by visiting us at:  Company Site:       www.fourseasons.com     Our Careers:          Four Seasons Careers (myworkdayjobs.com)        LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts   Facebook:               https://www.facebook.com/FourSeasonsJobs   Twitter:                    https://twitter.com/FourSeasonsJobs    We look forward to receiving your application!  ******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******