Technical Writer/Information Developer

Management Level

H

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Core Duties and Responsibilities

• Develop and maintain high-quality documentation for EUC tools, software applications, including user manuals, technical specifications, and release notes.
• Collaborate with developers, product managers, and other stakeholders to gather information and understand documentation requirements.
• Ensure all documentation is accurate, up-to-date, and adheres to company standards.
• Gain a deep understanding of the applications and development processes in India Innovation team.
• Translate complex technical concepts and procedures into user-friendly documentation.
• Create diagrams, flowcharts, and other visual aids to enhance understanding.
• Organize and manage documentation repositories to ensure easy access and retrieval of information.
• Implement and maintain version control for all documentation.
• Continuously review and update documentation to reflect changes in software and processes.
• Work closely with cross-functional teams, including developers, SME’s, and operations managers, to ensure accurate and comprehensive documentation.
• Participate in project meetings and provide input on documentation needs and timelines.
• Conduct interviews and gather feedback from subject matter experts to improve documentation quality.
• Review and edit documentation created by other team members to ensure consistency and quality.
• Utilize advanced PowerBI, Canva, and other technological application features to create interactive and user-friendly dashboards.
• Work closly with operational teams to create, monitor and update the standard governance documents.

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Competencies and Experience

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Proven experience working in a technical writing position.
• Minimum 2-4 years’ experience in technical writing / business analyst role.
• Excellent written and verbal communication skills.
• Experience in writing documentation for application development, including BI dashboards and software solutions.
• Strong understanding of software development processes and methodologies.
• Proficiency in MS Office (Outlook, Word, PowerPoint).
• Experience in working with Canva, PowerBI and other industry leading BI tools.
• Knowledge in Microsoft Visio application.
• Basic understanding of technologies, such as VBA, Python, .Net, HTML5, and CSS3.
• Ability to translate high-level requirements into specific and meaningful development specifications.
• Able to prioritize, and manage time efficiently.

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Benefits:

• Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:
• 3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives  
• Business related certification expense reimbursement
• Comprehensive Medical Assurance coverage for dependents & Parents
• Cab transport for staff working in UK & US shift
• Accidental & Life cover 3 times of concerned CTC

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.