Incentive Programs Associate

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Incentive Programs Associate will play a key role in managing the day‐to‐day operations of various incentive programs. Using independent judgement, this individual will handle installer inquiries, resolve program‐related issues, and manage complaints. The Associate will also assist in processing incentive applications and troubleshoot rejections to maintain a high level of first‐time submission acceptance.

Essential Job Duties and Responsibilities:

• Program Management: Manage incentive programs related processes, ensuring all processes flow efficiently from application through to collection.
• Customer and Installer Support: Act as the primary point of contact for addressing and resolving customer complaints, issues with applications, inquiries related to incentive application status, and clarifying program rules and procedures.
• Application Review and Communication to Program Administrator: Oversee the incentive program application process, ensuring accuracy and compliance with various program guidelines. Collaborate with management providing ongoing updates.
• Cross‐Functional Collaboration: Work closely with teams to investigate and resolve issues related to incorrect applications, missing documentation, discrepancies in program submissions, and incorrect payment records.
• Performance Analysis: Oversee, review and report on operational metrics and KPIs, maintaining accurate records of application statuses, and program‐related issues.
• Continuous Improvement: Thorough due diligence identifying opportunities, operational process improvement and enhancing the customer experience by providing feedback and recommendations to management.
• Forecasting and Presentation: Collaborate with management in creating and updating forecasts, conducting variance analysis, and preparing presentations.
• Industry Research: Conduct market and industry research to identify incentive programs applicable to the company’s various products and services.

Required Skills, Knowledge and Abilities:

• Bachelor’s degree in business, communications, or a related field, or equivalent work experience
• 1 -3 years of experience in program management, or operations
• Experience with incentive programs is a plus
• Strong communication and interpersonal skills, with the ability to handle customer inquiries and resolve issues in a professional manner
• Detail‐oriented with strong organizational skills to manage multiple tasks and track program activities
• Ability to work independently and as part of a team in a fast‐paced environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM or program management software is preferred
• Strong problem‐solving abilities and the capacity to handle challenging or complex customer issues

Compensation: $80,000 - $83,000 per year

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!