Inbound Sales & Support Supervisor

Location Details: Nottingham

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team.

GoDaddy's mission is to radically shift the global economy toward small business by empowering people to easily start, confidently grow and successfully run their own ventures. With approximately 17 million customers worldwide and more than 59 million domain names under management, GoDaddy gives small business owners the tools to name their ideas, build a beautiful online presence, attract customers and manage their business.The Specialty Supervisor is responsible for the development, performance, and achievements of a team of Sale and Support Guides while simultaneously working closely with and learning from a tenured supervisor. This role will be directly empowered to uphold our core values and provide the Care vision of customer excellence to team members on a daily basis. It starts with a desire to be part of something bigger than oneself. You will be directly responsible for a multi-million-dollar operation that has the opportunity to make 100,000 customers a year have a better day as the result of their interaction with your team. It is all centered on the ultimate measure of customer satisfaction – the outcome of earning their business

What you'll get to do...

• Drive performance against established KPIs by coaching your team on consultative behaviors that lead to a WOW experience
• Provide accurate and timely feedback and validation on a regular basis for key performance measures and progress/attainment toward defined outcomes
• Objectively and constructively review phone calls with team members with the purpose of continuous improvement in both interpersonal skills and customer engagement
• Perform team member reviews on a bi-weekly basis with all employees individually to build more effective communications, bring focus to alignment of activity and outcomes, understand training and development needs, and to provide insight for the improvement of individual performance
• Be visible and available for all team members online, always, and without exception
• Demonstrate complete ownership of escalated customer interactions, with the fundamental philosophy of doing the right thing for each one while using outside the box thinking as necessary
• Manage admin duties consistently and effectively
• Join forces regularly by working with peers and other cross-functional partners to ensure the success of your team, department, and our customers

Your experience should include...

• Extensive experience of working in a contact centre, with a proven track record of consistently achieving sales goals in a structured environment
• Proven leadership and coaching experience in a contact centre sales environment
• Excellent people, communication, organization, and time management skills
• Ability to easily adapt and be resilient in the face of change
• Effective communication skills to articulate company vision, product changes and adapting to new sales, services, and marketing strategies
• Strong presentation, analytical and problem-solving skills
• An ongoing desire to learn and develop
• Proven ability to be proactive and a self-starter

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.