Inbound Customer Support

Posted 18 Days Ago
Hiring Remotely in Richmond, VA
Remote
Entry level
Real Estate
The Role
The Inbound Customer Support role assists Property Managers with administrative tasks related to tenants and properties. Responsibilities include answering inbound calls, pre-screening calls to schedule appointments, logging calls, and ensuring regulatory compliance in property management.
Summary Generated by Built In

Company Description

Cava Companies is a local leader in the residential real estate industry and residential rental management business. We are a mid-sized business consisting of top-producing friendly and positive people. Our senior management and staff have extensive experience in real estate development, finance, economic development, project management, leasing, and property management. We have in-depth knowledge of the Virginia market, contacts, and the growth trend of this great state.

Job Description

Assists the Property Managers with the general administration of the tenants, property and answers phone calls, and prioritizes calls for the property managers to speak with both current and prospective residents. Monitors regulatory compliance and company policies and procedures related to property management.

Responsibilities


  • Live answer all inbound calls for our property management division during normal office hours.
  • Pre-screening inbound calls based on motivation level and property details in an effort to schedule appointments.
  • Fulfill tasks as requested
  • Enter all calls are logged and routed to the appropriate team member.

Qualifications

  • Strong organizational and time management skills.
  • Previous customer service experience. Telephone experience preferred.
  • Looking for candidates who are eager and willing to grow within the company.
  • Self-motivated, personable and team player with experience in a fast-paced environment
  • Must be able to prioritize multiple tasks and effectively execute each 

Additional Information

Our company provides:

  • A place to come perform and excel at work without layers of corporate bureaucracy slowing you down. What this means is the autonomy to do your work without distractions from layers of management.
  • A medium sized team where your contribution is truly appreciated by all involved.
  • A friendly and positive team environment, free of drama and negativity.
  • A stable and reliable business that will be around for a long time with numerous growth opportunities. They hire self-starters that are looking to grow and aggressively promote from within.
  • They are well run and you will get exposure to every facet of real estate. In this role you will have exposure to the CEO, COO, and sales team. Plus, they want their staff to fully understand their business so you will see homes before, during and after repairs.
  • As mentioned, they are a quick-moving and nimble company, so you will have freedoms to make an immediate impact on their business. Whether it be technology enhancements, process improvements, or team building activities, their team embraces your innovative solutions.
The Company
HQ: Richmond, Virginia
31 Employees
On-site Workplace
Year Founded: 2007

What We Do

Since its inception in 2007, Cava Companies has been involved in thousands of projects across Virginia, while constantly adapting to the changing real estate landscape.

With 100+ years of collective professional experience, the Cava team has developed 3,000+ buildable homesites, constructed 2,500+ homes, and sold 2,000+ residences. Cava Companies has a deep local knowledge of the Virginia real estate market with a long track record of success.

At the heart of Cava Companies, Frank and his team are devoted to the communities they live and work in by adding value to the properties they build and renovate and providing exceptional returns to investors. Operating with excellence and integrity, Cava Companies strives to be a trusted partner to both investors and members of the community.

The Cava team is driven by their vision: to be an ethical, innovative and profitable real estate business while serving the community through the development and restoration of Virginia homes.

Cava Companies is the parent to several companies led by third-generation real estate entrepreneur Frank Cava and his team in Richmond, Virginia. At Cava Companies, you’ll work with a licensed team of real estate experts committed to excellence and customer service across each of our companies, from new construction to property management to our home buying process.

At Cava Companies, we're committed to our clients, team members, investors, partners and the communities we serve. We will honor every agreement we make. We adhere to a standard of excellence that sets us apart from other real estate providers.

We build for you, for the neighborhood, for the community, and for the future.

Real Estate Development & Renovation, Turnkey Investment, Property Management

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