Inbound Business Development Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Manager, Inbound Business Development @ Klaviyo!
Klaviyo is seeking a talented and dynamic Inbound BDR Manager to join our rapidly growing Sales organization. This role will be responsible for leading and developing a team of Business Development Representatives (BDRs) to effectively qualify inbound leads and provide an exceptional experience for prospective clients. The ideal candidate will have a proven track record in sales development leadership, talent acquisition, coaching, and performance management. This role will be instrumental in shaping Klaviyo's future sales leaders and driving consistent revenue growth from inbound channels.
Hybrid: in Boston, MA 3x a week
Key Responsibilities:

• Team Leadership & Development: Hire, train, and manage a team of high-performing Business Development Representatives. Develop a coaching culture that emphasizes professional growth and continuous improvement.
• Pipeline Ownership: Take full ownership of the monthly inbound pipeline goal, ensuring consistent achievement through rigorous performance tracking and optimization.
• Performance Management: Provide daily sales coaching and constructive feedback to improve conversion rates and drive consistent results.
• Data-Driven Decision Making: Monitor and analyze key performance indicators (KPIs) to ensure productivity and success. Report trends effectively using Salesforce (SFDC) to inform strategic decisions.
• Cross-Functional Collaboration: Work closely with Sales, Sales Operations, and Marketing teams to optimize lead qualification processes and improve outbound productivity.
• Talent Development: Identify high-potential individuals, provide structured training and development plans, and groom them into future sales leaders within Klaviyo.
• Process Optimization: Continuously refine and implement best practices to enhance the efficiency and effectiveness of the inbound sales development process.
• Professionalism & Accountability: Maintain the highest standards of integrity, professionalism, and accountability within the team. Foster a high-energy, performance-driven culture.

Qualifications & Experience:

• Minimum 2+ years of SaaS sales experience, preferably in Marketing Technology.
• At least 1+ year of experience managing and hiring a Sales Development team in a SaaS environment.
• Prior closing experience is preferred, demonstrating a strong understanding of the front funnel and full sales cycle.
• Exceptional coaching and leadership skills, with a hands-on approach to talent development.
• Passionate about developing sales professionals and fostering career growth.
• Strong ability to assess skill gaps and implement targeted improvement plans.
• Comfortable working in a fast-paced, ever-changing environment with a results-driven mindset.
• Highly detail-oriented and organized, with a keen eye for process efficiency.
• Proficiency in Salesforce (SFDC), GONG, Zoom Info and LinkedIn Sales Navigator.

Why Join Klaviyo?

• Be a key player in a rapidly growing, high-energy organization.
• Work alongside top-tier sales professionals and industry leaders.
• Enjoy a collaborative and innovative work culture focused on professional development.
• Competitive compensation, benefits, and career advancement opportunities.

If you are a driven sales leader passionate about building high-performing teams and developing future sales professionals, we encourage you to apply for this exciting opportunity at Klaviyo!
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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$84,000 - $84,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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