Paytronix is a cloud-based digital guest engagement platform for the hospitality industry. Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile applications, and strategic insights to more than 1,800 leading restaurant and convenience store brands. Our valued clients leverage the power of Paytronix across 50,000 sites globally to create seamless, personalized, and brand-authentic experiences that foster lasting relationships with their customers. For more than 20 years, Paytronix has been a trusted partner helping brands maximize the lifetime value of their guests and grow more profitable businesses. For more information, visit www.paytronix.com.
The kind of person we're looking for:
A self-directed, confident person who can work without a great deal of structure or supervision. Implementation Technology Consultants are detail-oriented, technically minded with great communication and project management skills.
In this role, you are an important first connection with our clients. You are responsible for guiding new clients from the moment they sign, all the way through launching on our platform. You will drive client facing projects, support teammates, and consult with groups across Paytronix in a highly collaborative team environment.
The kind of stuff you'll be doing:
- Leading client deployments, including the management of project schedules and regular client status calls
- Learning and employing baseline expertise of a range of Paytronix technologies to configure software for clients based on clients’ program designs
- Translating client marketing requirements into rule-based technical solutions
- Mitigating risk to implementations projects and working to proactively communicate said risks
- Managing Salesforce data related to your launch projects, including expected Launch Dates
- Working together in a team environment both internally and externally with client and partner teams
- Building rapport and relationships with key stakeholders in client organizations
- Communicating effectively and professionally in person, over the phone and through email
- Occasionally working with the Paytronix engineering team on feature requirements, voice of the customer and testing
- If applicable: traveling less than 5% out of the Boston-based office.
The kind of experience you'll need:
- Excellent interpersonal communication skills and the ability to build rapport with a wide range of personalities
- 1-3 years of technical client-facing experience
- Technically minded and detail-oriented background with a passion for problem solving
- BS or BA degree and/or relevant work experience within the computer and/or IT industry
- Well-honed verbal and written communication skills
- Proficiency with Microsoft Windows applications, IT networking experience
The kind of extra stuff that would be nice:
- Experience in the restaurant industry and/or with point-of-sale systems
- Knowledge of software development and testing
- Account management experience with customers
- Strong experience with Financial Force, SmartSheet or MS Project applications
$75k-$85k base salary
Benefits:
At Paytronix, we offer a wide variety of benefits aimed at allowing our employees to prioritize their well-being, and be their best selves:
Retirement:
- Paytronix allows employees to contribute to their 401k through Fidelity with an additional annual flat rate company contribution.
Medical:
- Paytronix offers medical and dental benefits through Blue Cross Blue Shield, and vision insurance through EyeMed.
- Paytronix pays 75% of the premium for each of these benefits.
- Paytronix offers plans to contribute to Health Savings Accounts (HSA), Health Reimbursement Arrangements (HRA), Healthcare and Dependent Care FSAs.
Personal:
- Employees that are expecting receive a generous Parental Leave offering.
- Paytronix offers company-paid Short-term and Long-term Disability, and Life Insurances.
- Accrued FTO (Flexible Time Off), off during public holidays, and “floating” holidays.
Employee Betterment:
- Paytronix offers an Employee Assistance Program, Tuition Reimbursement, and free LinkedIn Learning membership.
Voluntary benefits include:
- Pet insurance through Wishbone for your furry loved ones. This is at a discounted rate.
- Protection from identity theft.
- Legal coverage for matters including, but not limited to: home and real estate, estate planning, and elder care.
Top Skills
What We Do
Paytronix is a world-class Customer Experience Platform. By combining loyalty, CRM, Order & Delivery, and AI-driven insights in one platform we’ve made it easy to create seamless experiences that trigger repeat business and drive incremental revenue.
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