Implementation & Training Manager

Company Description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Location/Travel: Houston TX preferred, up to 70% travel required in TX, WA, CA

The Implementation & Training Manager is a key member of the Implementation team. This individual contributor role oversees and drives Privia’s process in launching top doctors into our high performance network. The Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.

Primary Job Duties: 

• Partner with and launch providers into Privia Medical Group
• Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform 
• Set practices up for long-term success with cost savings and population health strategies
• Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Revenue Cycle, and Credentialing teams leveraging Project Management tools and processes
• Train physicians, providers, and office staff on Privia’s processes, and technologies, and EHR system
• Manage a detailed project plan and communicate status to the client and Privia management team
• Manage multiple projects at once
• Identify and assist with market based and national projects to improve workflows and operations for our care centers and internal teams
• Help expand key strategic business units as needed (i.e., ancillaries, other Privia Service Lines, etc)
• Manage change and client expectations effectively
• Establish aggressive timelines and confront critical-path items and deadlines
• Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands
• Serve as a mentor on the Implementation team 

Qualifications

• Bachelor's degree preferred or relevant equivalent experience
• 3+ years experience with practice management or EHR implementation and training
• Technical project management in a healthcare setting is preferred
• Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes
• Experience with change management strategies & tactics
• Experience with project management tools
• Knowledgeable about extended medical terminology
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations 

Interpersonal Skills & Attributes:

• Excellent communication and client facing skills
• Ability to work in a very fast-paced and changing work environment
• Extensive project coordination experience
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Problem solving skills with a proven track record
• Collaborative, customer-focused and able to create visible value
• Attention to detail
• Ability to work independently and as a team member
• Self-directed and resourceful
• Excellent organizational skills
• Technical aptitude
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.

The salary range for this role is $75,000 to $85,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & and restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.