Implementation Support

Just as you have contributed to the growth of TravelPerk in your current role, we want to give you the opportunity to continue learning, developing & growing on your TravelPerk journey

We are looking for an ambitious, motivated and organized candidate to help out the Revenue Operations and Implementation Support team.

In this role you'll play a key role for us by supporting the implementation team and many of the implementation side projects. We'll really value someone with a curious mind who's interested in bringing their great TravelPerk experience to a new role. 

Are you motivated to join the Implementation team, and do you want to gain invaluable skills for your career? Go ahead and apply!

What will you do?

• Perform maintenance, backend tasks on accounts of our current customers, whenever required (user base updates, setup changes). 
• Cooperate closely with the Account Management (AM) team to set clear expectations around delivery dates
• Support your Team Lead with feedback and ideas how to improve the process
• Take ownership over corporate rates of our customers. Loading and updates.
• Lead communication regarding corporate rates with hotels, providing this service to our clients
• Coordinate with Inventory Team about specific requirements of corporate agreements loading
• If needed, support IS Team with backend tasks needed during the process of implementation
• Become an expert in functionalities of our platform
• Become an expert in Back end functionalities required to set up an account

Please note that the role is not customer facing. On a day to day basis you will interact with internal stakeholders mainly (AM and IS Team) as well as hotel suppliers.

How will you be measured?

• Delivery of assign task with timely manner
• Quality of assigned tasks

What is the progression path?

The Implementation Support role is the first step to set up your career in the Onboarding and Implementation team. During your adventure as Implementation Support you will become an expert in all front and back end tools required to implement an account. You will work closely with AM and IS Team and have a chance to test yourself in basic implementations.The natural next step is to become an Implementation Specialist and take full responsibility and ownership over the assigned portfolio of new customers to onboard. Please note that you will be required to master the Support role during one year, before being able to move to Implementation Specialist Role.

What are the expectations?

• Real Team Player
• Motivation to grow in the Implementation Team
• Intermediate Excel Skills 
• Attention to detail
• Problem-Solving Oriented
• A proactive approach to processes and projects 
• GDS knowledge is a plus

To apply, you must...

• Have a proven track record in your current role 
• This role is only open to Customer Care
• Be based in the Barcelona Office
• You must have been in your current TravelPerk role for at least 6 months
• You need to inform and get the support of your current manager before applying 

Just to let you know...

• This will be a permanent assignment
• The working schedule is Monday to Friday
  

Process…

1. Apply 
2. Conversation with TA 
3. Assessment interview
4. Culture interview with Revenue team

How to apply...

• Please apply directly through the Greenhouse Internal Job Board (add link)
• Please answer all questions asked as part of the application process 
• It is mandatory to submit a cover letter explaining why you are motivated for this role

FAQs

• Who do I speak to about this role?
• Slack or email Francisca Beard
• Am I guaranteed to be interviewed?
• From your first conversation with Francisc we will establish if you are a fit for the role and let you know if you will be formally interviewed
• Will I receive feedback if I am not successful?
• Yes we are committed to helping you grow at TravelPerk we guarantee you will always receive feedback to help you become successful for future opportunities. 

Deadline to apply: 14th October before EoD