Implementation Specialist

Implementation Specialist, Interfolio
 

Are you passionate and enthusiastic about improving client experience with products and services?
 

would you love to enable academic leaders to effectively advance higher education institutions and their staff?
 

About our Team

This role sits on our growing Elsevier team. Our team provides a software platform for higher education institutions to manage their academic hiring, promotion, and tenure processes. Our platform streamlines academic workflows, enhances transparency and communication, and improves the overall experience for faculty, administrators, and candidates. Our team has the ability to understand complex configurations and how those configurations will impact the end-user experience.
 

About the Role

In this role you will be entrusted with working directly with our current and prospective customers to scope and present solutions. Prior experience with software implementations and project management software is highly valued.
 

Responsibilities

• Ensuring successful software implementation experiences for clients across all of our products by learning our product suite inside and out.

• Leading all key implementation phases. Driving project plans, assigning timelines and resources and advising clients on how to become successful using our products.

• Utilizing existing delivery methodology while continually adding feedback and insights to our processes.

• Developing and maintaining the relationships within your named accounts and demonstrating value to key stakeholder.

• Working with other departments to prioritize, coordinate, and apply resources where needed.

• Being that internal champion that handles client issues, escalating appropriately and tracking to completion.

• Collaborate with team members on client troubleshooting and methodologies best practice.

Requirements

• Have a background in Higher-Education or similar is valued.

• Possess time management and multi-tasking skills.

• Be a self-starter.

• Possess a client-centric demeanor and a high level of professionalism.

• Have the ability to effectively prioritize multiple deadlines, resources and activities.

• Demonstrate a passion and enthusiasm for improving client experience with Interfolio products and services.

• Able to utilize technology and systems such as Monday.com (or similar PM software), Microsoft, Salesforce, JIRA, Confluence, Slack, and Zoom are highly valued.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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