Implementation Specialist

Job Description:

We are seeking a highly skilled implementation specialist to customize and install software systems for our clients. In this role, you will demonstrate how purchased software systems work to clients, and answer questions relating to implementation. You will also be required to implement the software solutions and ensure the client is satisfied with the deliverables.

To be successful as an implementation specialist, you should be proficient in the use of SQL data management systems and able to work well as part of a team. Ultimately, an outstanding Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.
 

Implementation Specialist Responsibilities:

• Meeting with clients following the sale of software packages to collect data and other information required to customize software systems.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems.
• Communicating with clients throughout the software customization process to obtain feedback and approval.
• Customizing software systems based on clients’ individual needs and specifications.
• Educating clients on how to use purchased software systems and customized system features.
• Creating a specialized document for each client, detailing all customizations made.
• Installing customized software systems and all necessary components.
• Ensuring that the project team is aware of key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional customizations to be done.

Implementation Specialist Requirements:

• Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field.
• Proven experience working as an Implementation Specialist.
• Sound technical knowledge.
• Proficiency in all Microsoft Office applications and SQL database management systems.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Exceptional communication and customer service skills.
• Detail-oriented.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.