Implementation Specialist

Implementation Specialist

North Hospitality- Remote, US

***This role requires frequent travel in Eastern and Central time zones. Easy access to a large airport is preferred.***

What you'll be doing:

• System implementation and training: Pre-implementation project management, planning, menu building, scheduling and client preparation
• On-site implementation of live system, and train staff to comfortable level by conclusion of visit
• Develop post-implementation plan, obtain necessary client sign-offs and thoroughly document all implementation/training details
• Respond to client service requests in a timely manner and resolve issues to client satisfaction
• Recommend and perform upgrades on systems to ensure longevity.
• Diagnose and resolve hardware, software, and user error problems, both on the phone and on site as required
• “Own the call”, actively participate in problem resolution from beginning to end, even after escalation
• Follow up with restaurant merchants to ensure issue has been resolved
• Stays current on job related equipment, procedures and information via attendance at meetings and seminars and reading technology related publications

What we need from you:

• Bachelor's Degree or equivalent combination of education and work experience is preferred but not required
• 2 years’ experience in point of sale implementation and service or restaurant technology.
• Ability to understand each merchant's unique needs, develop a plan of action and coordinate team efforts to provide the solution.
• Ability to provide world-class customer service, communicate well and a keen attention to detail.
• Ability to work restaurant operation hours.
• Ability to travel 50-75% of the time
• Must have a valid driver's license

Salary Range: $69,000- $103,000

Pay within this range varies by work location and on job-related knowledge, skills, experience and location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and no sponsorship is available for this position at this time.

Join the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S.

Who we are: 

We are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands

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