Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As an Implementation Specialist at TRACTIAN, you will focus on understanding client needs, designing innovative solutions, and leading the implementation of maintenance management systems. Your role requires a combination of technical expertise, project management, and collaboration to ensure deliverables align with client expectations and drive positive business impact.
Responsibilities
- Conduct discovery sessions to understand client goals and operational needs, translating them into actionable specifications and optimized workflows.
- Lead end-to-end implementation projects, ensuring timely delivery, resource alignment, and quality standards while maintaining open communication to align stakeholder expectations.
- Develop and manage project plans with key milestones, risk mitigation strategies, and clear deliverables, providing regular updates and adapting plans as needed.
- Configure and deploy asset and maintenance management solutions (CMMS/EAM), including enterprise system integrations via APIs to ensure seamless data flow.
- Perform rigorous testing to validate solution effectiveness and compliance while collaborating with technical teams to resolve challenges and implement best practices.
- Deliver hands-on training and develop materials to drive user adoption and empower clients.
- Provide ongoing support, troubleshooting issues, and driving continuous improvements based on client feedback to enhance performance and satisfaction.
- Partner with customer success teams to ensure long-term retention and maximize value for clients.
Requirements
- Certification in project management (e.g., PMP) or maintenance/reliability (e.g., CMRP, CAMA), with proven experience in cloud-based CMMS/EAM platforms, system configurations, and integrations.
- Strong understanding of Lean Manufacturing and Six Sigma principles to drive process improvements and efficiency.
- Experience with SAP PM/MM integration.
- Ability to manage multiple projects simultaneously while meeting deadlines and maintaining high-quality standards.
- Excellent analytical, problem-solving, and communication skills to work collaboratively with clients and internal teams.
- Proficiency in API-based integrations, data management practices, and developing user-friendly documentation.
- Willingness to travel as needed to support implementation projects and client needs.
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Birthday Time Off - Celebrate your birthday with a paid day off during your birthday week.
Gympass Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Top Skills
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools.
Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average.
In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback.
Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
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