Description
Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Today, Guesty has 15 offices and 700+ team members across the globe.
We are seeking a CS Implementation Specialist to join our team!
Responsibilities
The Customer Success & Implementation Specialist will be responsible for guiding and educating new clients, helping solve technical problems, ensuring hassle-free adoption of Rentals United products, and providing commercial and revenue advisory to take the most advantage of Rentals United features, products, and services:
- Assisting customers with implementation of Rentals United product and services
- Giving users detailed account directions
- Recording and solving customer problems and queries
- Understand customer business
- Enable connection to the different OTAs
- Provide advisory on OTAs, services and products
- Reading reports and providing simple recommendations in how to improve ROI and expand OTA visibility
- Provide full information and access to new features , add-ons offered by RU
- Develop and maintain collaborative relationships with key clients
- Establish and maintain active and constructive relationships with other teams in the organization to achieve better results
- Take feedback from customers and share it with support teams
- Work with different CRM systems (Data Studio & Hubspot) and organize the daily records in order to keep the track of the full management cycle
Requirements
- Proficiency in English + second language business level (Spanish, French, Italian)
- Technical background - understanding SaaS product
- Self-managed person, customer and business-oriented
- Good understanding of the current and future business goals
- Knowledge of MS Office mainly for reporting and documentation
- Experienced with CRM systems (previous work with Hubspot is a plus)
- Being organized with daily records
Additionally (nice to have):
- +2 years knowledge of selling SaaS solutions, doing account/support with B2B/B2C clients and selling e-commerce solutions will always be helpful.
- Understanding of Vacation Rental Business, Property Management Software, Vacation Rental Sites, or Online Travel agencies.
What We Do
Guesty’s property management software provides property managers and management companies with an end-to-end solution to simplify the complex operational needs of short term rentals. With Guesty, users can manage listings from multiple online travel agencies including Airbnb, Booking.com, Agoda and TripAdvisor, and utilize the company’s guest-centric tools including: Unified Inbox, Automation Tools, 24/7 Guest Communication Services, Payment Processing and more.
