DIRECTLY REPORTS TO:
Lead Software Implementation Officer
MAIN AREA OF RESPONSIBILITY:
The primary responsibility of the Software Implementation Officer is to lead a successful onboarding experience to Sprout's clients. The officer coordinates and project tasks and timelines, maintains project plans and communicates status to clients and internal management team.
TASKS:
- Ensures delivery of Sprout products according to project timelines
- Configures the application based on implementation plan (no development skills required)
- Is responsible for executing activities and serving as the primary support for updates on project plans, communication documents, and follow-ups.
- Is responsible for utilizing documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the stakeholders
- Helps in creating new deliverables/best practices for implementation services to enhance implementation engagements
- Conducts in-depth software trainings with clients
QUALIFICATIONS | COMPETENCIES:
- Finance and Payroll Knowledge: 1 to 2 years of experience in finance or payroll, providing a solid understanding of relevant software solutions.
- Software Proficiency: Familiar with various software, including HRIS and Payroll systems, with hands-on experience in configuring applications for user roles and data access.
- Client Training Experience: Skilled in educating end-users and administrators on software features, best practices, and system configurations to ensure effective use.
- Problem-Solving Abilities: Adept at addressing issues that arise during implementation or initial software use, and finding efficient solutions.
- Committed to helping clients optimize the software and providing reliable support whenever challenges occur during the implementation process.
- Ability to manage multiple clients and projects simultaneously while meeting timelines.
- Detail-oriented approach, essential for tracking multiple client projects and configurations accurately.
- Strong verbal and written communication abilities, with the capability to work effectively with all levels of the organization.
- Demonstrated ability to work as part of a team, fostering a collaborative environment.
- Willing to embrace changes and thrive in a dynamic environment.
- Capable of quickly adapting to new tools or software upgrades as they evolve.
- Ability to travel if required to work on-site for larger or more hands-on implementations.
Top Skills
What We Do
Sprout is a rapidly growing SaaS company aimed to create paradigm-changing solutions for the Philippines. Our goal is to help small, medium-sized, and large enterprise Philippine businesses grow through our suite of backend solutions that address end-to-end HR challenges - especially with the new normal of hybrid work we are all experiencing. With over 1,000 clients across a number of industries, and with a leadership position in the BPO market, Sprout is uniquely qualified due to our laser focus and keen understanding of the intricate nuances of Philippine HR. The Sprout Ecosystem, a comprehensive and effective cloud-based People Platform, is a powerful and completely secure solution that not only allows companies to manage all their HR in one place, with one employee user interface and open API to leverage other enterprise data but also gives invaluable analytics that aid in better enterprise-wide decision-making. Our team is all about individuals who genuinely want to make things better for Filipinos, and actually have the courage to do something about it. We believe that local talent, combined with diverse international talent, united by a common passion and core values, are not just able to build world-class products, but are also able to ignite digital transformational change that will revolutionize a whole economy.
