Implementation Scientist

Posted 5 Days Ago
Be an Early Applicant
Hiring Remotely in Switzerland
Remote
Hybrid
Mid level
Artificial Intelligence • Big Data • Healthtech • Software • Biotech
SOPHiA GENETICS is a healthcare technology democratizing data-driven medicine.
The Role
The Implementation Scientist will onboard new customers onto the SOPHiA GENETICS platform, manage projects, and provide technical support and training.
Summary Generated by Built In

Description

Do you have a passion to be at the heart of diagnostic innovation? 

Use your technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus to onboard new organizations onto the SOPHiA GENETICS ecosystem as our new Implementation Scientist in Central Northern Europe (CNE). 

We believe there is a smarter, more data-driven way to make decisions in healthcare. You will be critical in our mission to enable healthcare professionals with innovative solutions to improve patient care globally. 

Your Mission 

As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform & product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools. 

Reporting to the EMEA Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination. 

The value add: 

  • Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW) 
  • Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution 
  • Coordinate technical and executive stakeholders at all levels both internally and externally 
  • Provide all onboarding support & technical training throughout the customer-defined NGS workflow 
  • Drive customer satisfaction through first routine run, and support ongoing application training 
Requirements

Your Background:

  • BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar 
  • Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical 
  • You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines 
  • Excellent communication, presentation, and interpersonal skills are required 
  • Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required
  • Must be fluent in English

As an international organization, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. Unfortunately, non-English CVs have a high likelihood of being rejected at application stage.

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include: 

  • World's most innovative companies (Top 10)
  • World's smartest companies (Top 50) 
  • 100 Best Places to Work in Boston (2022-2025)
  • Top 10 European Tech Startup
  • Top 10 European biotechs startup to watch
  • Top 25 East-Coast Biotech to watch


An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illness. 


Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us.

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient & Nimble and Fearlessly Adventurous 

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.

We decide; We do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal


The process 

We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts:


  • ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’
  • ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’
  • ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information. 

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.


We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Location: Remote position with light travel - We will prioritize candidates near our Rolle, CH office

Start Date: ASAP

Contract: Full-Time

Top Skills

Bioinformatics
Genomics
Next-Generation Sequencing

What the Team is Saying

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The Company
HQ: Boston, MA
450 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

SOPHiA GENETICS (Nasdaq: SOPH) is a healthcare technology company dedicated to establishing the practice of data-driven medicine as the standard of care and for life sciences research. It is the creator of the SOPHiA DDM™ Platform, a cloud-based SaaS platform capable of analyzing data and generating insights from complex multimodal data sets and different diagnostic modalities. The SOPHiA DDM™ Platform and related solutions, products and services are currently used by more than 780 hospital, laboratory, and biopharma institutions globally.

Why Work With Us

This is not just a tech company, it’s not only about algorithms and data, it’s more than that. It’s bold, visionary, and altruistic. Democratizing health outcomes is bigger than a spreadsheet, a sale, or a line of code. It’s all of those things coming together with driven, curious people to deliver this audacious vision.

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SOPHiA GENETICS Teams

Team
North Amercia's Sales Team
About our Teams

SOPHiA GENETICS Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQBoston, MA
Company Office Image
Bidart, FR
Company Office Image
Rolle, CH
Learn more

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