C.H. Robinson is looking for an Implementation Project Consultant!
You’ll take charge of managing technical integrations and system setups for onboarding new business and supporting customer projects. From kickoff to Go Live, you’ll document customer requirements, collaborate with Project Managers and tech teams, configure internal systems, and keep stakeholders updated on project progress.
Ready to drive seamless implementations and make an impact? Apply today!
RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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Act as the technical liaison between customer teams and internal Development resources.
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Document customer requirements and translate them into internal processes and operations.
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Identify system gaps and recommend necessary enhancements.
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Facilitate project meetings and ensure alignment with stakeholders.
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Execute Process Transformation Methodology, including documenting expectations, analyzing current processes, and designing Future State solutions.
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Develop and execute testing plans, SOPs, and training materials, and conduct customer training.
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Coordinate project notes and ensure project plan execution with all deadlines met.
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Oversee progress of project team resources and contribute to tool and methodology development.
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Manage helpdesk tickets (myQ) and provide Go-Live support to account teams.
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Support Business Development and ensure compliance with SOC processes.
QUALIFICATIONS
Required:
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Technical project management experience
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Prior experience working with customers, vendors, or carriers
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Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability
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Previous experience with TMS software
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Proficiency in Microsoft Office Suite of programs
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Excellent analytical and problem-solving skills
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Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels
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Ability to collaborate effectively with subject matter experts internally and externally at all levels
Preferred:
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Bachelor’s Degree from an accredited university
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Ability to work flexible hours (some weekend/late hours may be required)
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Ability to travel up to 20% travel may be required (domestically)
WHAT WE OFFER
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Real opportunities to grow your talent in a fast-moving, global organization
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A fun, open, and inclusive workplace that encourages innovative thinking
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Possibility to develop your language skills in our multilingual offices
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Opportunities for professional growth with access to training platforms
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Comprehensive benefits: competitive salary and performance-based bonuses, travel allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Top Skills
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
