Implementation Manager

StubHub is seeking for an Implementation Manager to join our Seller Experience team. The Seller Experience team is responsible for the end-to-end product experience for all our sellers that come through our web, API and mobile platforms.  The team sits at the forefront of fulfilling StubHub’s mission to become the go-to destination for accessing global live events by directly impacting the product that millions of fans interact with every day.  In this role, you will work closely with world-class engineers, product managers and data scientists. 

This role will be based in our Los Angeles, CA, office and has a hybrid (3 in-person days per week) work schedule.

What You'll Do

• Work with various operational teams to unblock product development and rollout, but also adapt our global products to local contexts 
• Own the entire go-to-market strategy and execution for the various products we launch. 
• Help product teams understand business insights and design scaled processes that let teams hear and dive into the voice of the customer 
• Drive the program management of highly complex areas that require many collaborators to work in concert to achieve a business result, including marketing, legal, finance, customer support, operations, sales, business development and many more 

What You've Done 

• 5+ years' experience driving successful programs and bringing clarity to complex areas of collaboration, areas that ideally have a heavy product footprint 
• Advance Proficiency in Excel required, including data manipulation, analysis, and visualization techniques, including advanced functions, pivot tables, macros, and data validation
• Technical savviness. While a technical background is not expected, you should be comfortable with technical topics and able to discuss them with both technical and non-technical audiences 
• Excellent communication. You can inform, educate, influence and persuade at various levels of the organization, both in written and verbal form 
• Attention to detail. The ability to obsess over every single part of a process, at scale 
• Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our user's and partner’s problems 

What We Offer

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
• Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere where your professional and personal growth are celebrated.