Implementation Manager

Posted 15 Days Ago
Hiring Remotely in Illinois
Remote
Senior level
Automotive • Hardware • Internet of Things • Mobile • Software • App development • PropTech
We make access simple.
The Role
The Implementation Manager leads project planning and execution for myQ Enterprise, ensuring timely and budget-friendly implementations. Responsibilities include stakeholder communication, managing project workflows, overseeing testing and training, and conducting audits post-implementation. The role also requires mentoring team members and maintaining project documentation and compliance with safety guidelines.
Summary Generated by Built In

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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

This is a role within Chamberlain Group’s (CG)Emerging Business Group within the Commercial Business Unit, designed to lead CG’s go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout implementation process (iii) Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions.  Requires 7+ years of experience in a customer facing role and/or project management role and a minimum of a Bachelor’s degree.

Job Responsibilities:

  • Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation

  • Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget

  • Communicate with stakeholders to identify and resolve issues throughout implementation process

  • Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions

  • Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place to help customer meet metrics

  • Oversee implementation of myQ Enterprise and onboarding process for long term success and scalability

  • Ensure all testing scenarios have been documented and have passed testing prior to solution go-live

  • Ensure all project documentation is accurate and complete, facilitating the handover to Customer Success

  • Conduct training on the new software or system to users who will be impacted by the implementation

  • Conduct post-implementation audits to ensure that all changes have been implemented successfully and that the new product is being used effectively

  • Coach and mentor new members of the team to help get them productive as quickly as possible and reinforce CG’s values and behaviors.

  • Use all tools and processes available and keep internal systems up to date to accurately reflect project statuses, progress, issues and target dates.

  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

  • Protect Chamberlain Group’s reputation by keeping information confidential.

  • Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

  • Contribute to the team effort by accomplishing related results and participating on projects as needed.

Job Requirements:

  • Bachelor's Degree in related field

  •  7+ years in customer facing role and/or project management role

  • Experience with contract negotiations

  • Experience leading process improvement projects

  • Experience working with software

  • High sense of urgency

  • Strong sense of Customer Advocacy

  • Proven track record of successful project implementations

  • Excellent communication, presentation, and interpersonal skills

  • Ability to work independently and with a team to meet deadlines

  • Ability to recognize and articulate trends and insights across the customer base

  • Change agent, able to drive new processes and streamline existing ones

  • Ability to travel up to 70% - domestically and internationally; valid drivers license

  • Preferred: Bachelor’s degree in business (Supply Chain preferred), engineering (Industrial preferred); Master’s Degree in related discipline

  • Preferred: Lean Six Sigma Green Belt Certification

  • Preferred: PMP certification

  • Preferred: Experience in access control

  • Preferred: Experience in facility management

  • Preferred: Experience with WMS, YMS, TMS implementation

The pay range for this position is $120150 - $205,025; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).  This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies. 

#LI-Remote – IL

#LI-MD1

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

 

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

What the Team is Saying

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The Company
HQ: Oak Brook, IL
5,637 Employees
Hybrid Workplace
Year Founded: 1954

What We Do

Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products, combined with intuitive software solutions, comprise a myQ ecosystem that delivers seamless, secure, access to people's homes and businesses. Our recognizable brands, including LiftMaster® and Chamberlain® , are found in 50+ million homes, and 10+ million people rely on our myQ® app daily to control and monitor their homes, communities and businesses, from anywhere. Our patented vehicle-to-home connectivity solution, myQ Connected Garage, is available in millions of vehicles from the leading automakers.

Why Work With Us

At CG, our ONETEAM is united by our mission to make access simple. As a pioneer in the smart access industry, you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes, communities and businesses.

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Chamberlain Group Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We seek to balance individual, collective and business needs while leveraging the benefits of working remotely and working in the office.

Typical time on-site: Not Specified
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Our headquarters is located in the Chicagoland area. Oak Brook is home to many global company headquarters that offers great restaurants, world-class shopping and hotels. Our office is set in a peaceful, natural space that offers a walking path to enjoy the outdoors.

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