Lead Software Engineer

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Lead Software Engineer

JLL Technologies

Technology Corporate Solutions team.

JLL’s Corporate Solutions team looks after JLL’s multinational clients, focused on ensuring uniform service delivery and satisfying the needs of companies that may occupy offices, operate research labs, run manufacturing facilities and maintain warehouses across multiple continents.

This is a transformative time for the company and for the industry. Technology is creating unprecedented opportunity for organizations to unlock significant latent potential in their corporate real estate portfolios. New areas such as AI, machine learning, blockchain and internet of things will have a profound effect on workspace decisions and operations.

What this job involves

We are looking for a Director of Technology Platform Management to manage the Europe, Middle East and Africa (EMEA) regional delivery of our technology solution that supports our Global Lease Administration business. Working closely with the technology team and the business, you will ensure the smooth ongoing operation of the system, deploy functional enhancements and develop/implement new technology products. You will also work closely with the EMEA Lease Administration transition team to ensure the effective and efficient delivery of client deployments onto the technology platform. You will be the single point of contact to clients and internal stakeholders on the progress of all activities related to technical delivery of projects in the EMEA region.

Our platform includes functionality for managing lease abstracts and the lease abstraction processes, critical event management, portfolio data management, financial management of landlord invoices, reconciliation audits, and portfolio analytics and interactive reporting. Our Lease Administration platform is designed to support a diverse set of needs on a local, regional and global basis; we provide comprehensive knowledge and access to data across large property portfolios that enable our clients to make strategic real estate decisions that support and enhance their core business.

You will have proven IT delivery experience, developing and delivering client facing technology solutions in a global environment. In addition, you will have demonstrated experience working with cross functional service groups to ensure alignment, integration, adherence to security and compliance standards, and enablement of project delivery.

We need someone with global experience as our clients do business in most countries globally, and the technology team is spread across the Americas, EMEA and APAC regions. Strong vendor management experience (onshore and offshore) and technical competence are also prerequisites. 

You will be passionate about the practical application of technology and data in the Real Estate sector and driving transformation of our clients’ real estate operations. You will have a real passion for solving client issues and have excellent leadership skills. You must have a practical understanding of technology and data solutions and excel in building relationships. 

The role will be accountable for, but not limited to, the following responsibilities:

Business Engagement

• Develop and sustain effective relationships and partnerships with key business stakeholders, providing insights and guidance on technologies and how to leverage to achieve desired business outcomes

• Learn and talk the language of the business. Understand desired business outcomes and execute technology projects to enable this

• Engage with business stakeholders and communicate complex solutions and value in business terms

• Be the primary interface for Lease Admin IT projects in EMEA for our business stakeholders

• Contribute to annual Opex/Capex plans for technology investments

Project Planning and Delivery

• Partner with business stakeholders to understand demand and prioritise appropriately

• Manage client interactions and expectations for multiple projects

• Drive execution and ensure successful delivery of projects by managing delivery resources (internal and external). Collaborate with other members of the organisation where required

• Architect the overall delivery approach during the pre-sales or project planning phase, including resourcing

• Own project budgets and timelines

• Support technical implementation activities by collaborating on functional requirements and design, provide inputs to cost and timeline estimation

• Proactively coordinate activities and interdependencies, including management of risks

• Implement review, quality assurance and sign off procedures to ensure successful project execution

• Ensure operational reliability and performance of all developed solutions prior to transitioning into production through assisting in user acceptance testing and review of various production transition plans

• Partner effectively with relevant operations team to ensure that all solutions are adequately supported

• Draft and maintain project plans, status reports, risk and issue logs to facilitate the successful delivery of solutions

• Implement appropriate status reporting for internal stakeholders and clients

Business Analysis

• Develop deep and broad, business, functional and domain knowledge to ensure alignment of technical solutions to business outcomes

• Capture business case, ROI, critical success factors and translate into solutions

• Conduct effective business process and requirements analysis to serve as critical input to the project delivery

• Be the technology SME and provide leadership to the delivery teams

• Lead the design of high level solutions and coordinate business and technical design sessions

• Assess business feasibility of proposed solutions and develop a point of view/recommendation; anticipate and mitigate unintended impacts of changes to business processes, systems configurations and other systems

• Ensure effective consultation with partners (internal and external) in exploring and applying outside-in solution ideas to address business opportunities and challenges

Vendor Management

• Build strong relationships with vendor teams (onshore and offshore)

• Manage vendor teams for on-time and on-budget delivery

Leadership and Management

• Ensure high standards of business and functional knowledge are applied by team members to deliver successful outcomes. Hold the team and individuals accountable for results

• Ensure effective teamwork and collaboration with other teams to achieve a unified and responsive approach to the business and our clients

• Assist in coaching and growing the team under management of the Senior Director

• Represent Technology in relevant executive and governance forums

• Identify and lead continuous improvements to drive increased value and effectiveness

Sales Support

• Provide technical leadership and expertise to support pre-sales and post sales processes

• Contribute to RFI, RFP and other proposal processes

• Support demonstrations and pitches through product expertise and demonstrations of the technology platform

• Educate account teams and clients on products and how to use effectively

• Leverage technical, product, data and business process knowledge to promote best practice solutions and influence client’s direction

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

Essential Skills/Experience

• 8+ years of experience in the development and delivery of client facing technology solutions

• Experience working with a global user base and reconciling competing regional requirements

• Experience running multiple concurrent projects of medium-to-high complexity involving application development and integrations, systems and data migrations and operational improvements

• End-to-end project management experience, including business case preparation, technology evaluations and implementation/resource planning

• Highly analytical, technically proficient (with relevant technologies) and able to learn new tools and software quickly

• Strong listening skills, demonstrated ability to ask effective questions

• Ability to work under pressure and effectively prioritise and manage time and workload; demonstrated ability to maintain composure in stressful situations, responds to client needs quickly and effectively

• Significant experience of working in a dynamic and complex matrix environment with multiple senior stakeholders with different priorities

• Self-motivated problem solver, ability to analyse complex situations and make sound decisions; able to thrive in a dynamic and client centric environment

• Excellent communicator who understands how to share information effectively in a matrix environment

• Solid experience in delivering business requirements, functional specifications and process documentation pertaining to complex business processes

• Ability to estimate project effort, create plans and maintain project budgets

• Ability to grasp and simplify complex concepts and requirements

• Experience working with both onshore and offshore development teams and third parties

• Strong organisational and troubleshooting skills with precise attention to detail

• Pragmatic approach to delivering value and quality

• Ability to think ‘out of the box’

• Passionate about delivering high quality service/client satisfaction

Technical Skills/Experience

• Experience with multiple and diverse application environments including IWMS systems, Internet applications, Cloud and Business Intelligence processes and applications

• Deep understanding of data applications

• Knowledge and understanding of business process systems and business solutions

• Thorough knowledge of IT delivery methodologies and tools/techniques (Waterfall, Agile, etc.)

• Experience of managing and delivering applications with large data sets and complex data integrations

• Understanding of current and emerging trends relating to technology, data and analytics

• Familiarity with the following:

  • Microsoft: SQL Server, .NET, Project

  • BI technologies: Microsoft BI, Tableau

  • data cleansing, data integration

  • Informatica experience desirable

Education Requirements

• Graduate degree (Computer Science or equivalent preferred). Advanced degree would be useful

• PM certifications highly desirable

• Business Analysis background desirable

Location:

Remote –New Delhi, DL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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