Implementation Engineer

Job Summary:
The Professional Services Implementation Specialist is responsible for managing and executing the implementation of software, systems, or services for clients. This role bridges the gap between the company's technical solutions and the customer's operational needs, ensuring a seamless onboarding experience and customer satisfaction. The specialist collaborates with cross-functional teams to deliver customized solutions while meeting project timelines and objectives.
Key Responsibilities:
1. Client Onboarding & Implementation:
• Lead the end-to-end implementation process for assigned clients, including discovery, setup, configuration, testing, training, and go-live support.
• Collaborate with clients to understand business requirements, objectives, and workflows to tailor solutions accordingly.
2. Project Management:
• Create detailed project plans, timelines, and deliverables for implementation projects.
• Monitor project progress and communicate status updates to stakeholders, ensuring timely resolution of issues.
3. Technical Configuration:
• Configure and customize software or system solutions to meet customer needs.
• Perform data migrations, integrations, or other technical setup tasks as required.
4. Customer Support & Training:
• Provide hands-on training and guidance to end-users during and after implementation.
• Act as the primary point of contact for technical and operational questions during the onboarding process.
5. Cross-Functional Collaboration:
• Work closely with sales, customer success, product management, and engineering teams to ensure successful implementation.
• Provide feedback on product enhancements or new features based on client needs.
6. Documentation:
• Develop and maintain implementation documentation, including process guides, technical notes, and client-specific configurations.
• Document lessons learned and best practices to improve future implementations.
Qualifications:
Education & Experience:
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
• 2-5 years of experience in software implementation, technical consulting, or a related field.
Skills & Competencies:
• Strong project management skills, including the ability to manage multiple projects simultaneously.
• Technical proficiency in software, data integration, or system configuration (experience with APIs, databases, or CRMs is a plus).
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Analytical and problem-solving mindset, with attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
Technical Skills:
• Proficiency in tools such as Microsoft Office, project management software (e.g., Smartsheet, Asana, Jira), and collaboration platforms.
• Experience with relevant industry software or platforms (e.g., Salesforce, SAP, Workday, or proprietary systems).
Additional Information:
• May require occasional travel to client sites.
• Availability for occasional after-hours support during go-live phases.

About the team:

We are a collaborative team of engineers with a culture of continuous learning and development. We are well established in the market but still enjoy a high-energy startup-style environment. Software engineers work closely with QA and DevOps teams on projects. We are passionate about our work and everyone on the team is hands-on regardless of their role. We focus heavily on unit and integration testing. Our QA testing is automated, helping us maintain high quality in our software and catch defects early in the development cycle. We work in two-week sprints utilizing continuous integration and weekly deployments. We use serverless solutions on AWS when possible. We focus on high availability for our services, minimizing downtime, and service interruptions. We're constantly optimizing our performance and resource consumption.