The Implementation Consultant orchestrates the successful execution of ResMed products within a customer’s environment and ensure that purchased software components meet customers’ technical needs. Highly skilled, they use their expertise to install, configure and implement the software according to customer specifications and contract. Value realization is then supported by leading the customer’s education and ensuring a seamless go-live experience.
Let’s talk about Responsibilities
- Lead the architecting and scoping of software add-on projects and enhancements that align with client requirements and business objectives. Provide support, as needed, for new customer sales engagements.
- Working with Product and Support, manage the installation, configuration, testing, troubleshooting and launch of software products, specifically with existing customer instances.
- Ensure that purchased software systems meet expectations by configuring components according to contracted specifications.
- Configure communication protocols, data mapping plans, and ensure IT prerequisites have been met prior to go-live.
- Work with EMR vendors and manufacturer partners to configure, validate, and maintain data mapping and integrations.
- Effectively document and communicate customer deployment issues to support and engineering teams as needed.
- Manage end-to-end application training for all new and existing customers, emphasizing the utilization of features best suited for their specific workflows. Collaborate with the Marketing team on developing training guides for end users.
- Work closely with the broader Professional Services team (sales and customer success) to partner on pre- and post-sales activities and ensure seamless delivery.
Let’s talk about Qualifications and Experience:
- Preferred degrees: CIS, MIS, IT or similar technical related major.
- Experience working for PSG/EEG manufacturers and/or solution providers strongly preferred.
- Knowledgeable in system integrations (HL7, FHIR, etc)
- Minimum of 3-5 years prior experience in support, customer success, or training is required.
- RPSGT certification highly preferred
- Proficient in complex troubleshooting, problem solving, and root cause analysis.
- Experience with Microsoft Word, Excel, PowerPoint, Visio, Salesforce, Zendesk, JIRA.
- Knowledge and experience with healthcare information systems.
- Ability to coordinate and oversee critical customer issues and deliver resolutions punctually.
- Work remotely with limited supervision.
- Excellent interpersonal and teamwork skills.
- This role requires being on-site at customer locations for up to 75% of the time.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $89,000 - $134,000
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Top Skills
What We Do
ResMed provides medical equipment for treating, diagnosing, and managing sleep-disordered breathing and other respiratory disorders.
