Implementation Consultant (Bilingual-French/English) - Fiix Software

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Fiix was acquired by Rockwell Automation in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer the best of both worlds to our employees.

You will report to Manager- Implementations. This is role is based out

As an Implementation Consultant you will be involved in helping our clients implement and adopt the Fiix CMMS throughout their organization through onsite and/or remote consultation sessions. You will train clients' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.

Your Responsibilities:

• Act as the sole or primary point of contact for clients during the implementation phase of their journey
• Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes "time to value", and supports expansion over time
• Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs
• Proactively manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline
• Develop and deliver client-specific training programs, including the creation of client-specific training material (e.g. documents and videos)
• Assist clients with the collection, loading, and configuration of data
• Design and build client-specific reports and dashboard KPIs & widgets
• Support system integrations between Fiix & ERP systems
• Record project progress and store all project artefacts in a central repository
• Collaborate with teammates to identify, refine, and implement CMMS & implementation best practices
• Assist with the training & development of new Implementation Consultants
• Measures of Success: customer feedback, utilization %, contribution to team initiatives

The Essentials - You Will Have:

• Bachelor's Degree in relevant field.
• Legal authorization to work in the Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 40% of the time.
• A valid driver's license.

The Preferred - You Might Also Have:

• This role typically requires a minimum 5 years' experience in a software implementation role; SaaS and/or CMMS software experience.
• Bilingual proficiency in French and English.
• Prior experience in the Maintenance and Reliability industry considered an asset.
• Prior experience translating customer requirements into workable software solutions
• Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans.

What We Offer:

• Health Insurance including Medical and Dental
• Health Care Spending Account (HCSA – dependent on the plan chosen)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid Time off
• Volunteering Time off
• Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
• Employer Paid DC Pension
• Maternity and Parental Leave Top-Up
• Fitness Reimbursement Program
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. This position is part of a job family. Experience will be the determining factor. This is a summary of the position’s responsibilities and does not reflect the entire scope of work expectations.  Actual pay will be based on factors such as skills, knowledge, education, and experience.

We offer a Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can flex with your personal life.

For the right candidate, this position could be worked remotely from any location in the US or Canada.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.