100% Remote
Monarch is seeking an Implementation Analyst who will work within an energetic professional services team for our client, a market-leading Software as a Service (SaaS) company and will be responsible for designing and configuring the software platform for our client’s customers in response to their specific business requirements. The role is a mix of client-facing consultative work and behind the scenes platform design, configuration, data analysis, and data manipulation.
Monarch, a new division of Core10, provides implementation and customer success services for leading financial service CRM and SaaS platforms. The company streamlines the software adoption process for SaaS businesses to onboard customers faster, keep customers longer and generate more revenue. Outside of implementing software solutions, Monarch specializes in building custom connectors between SaaS and CRM products and serves as a key consulting partner to Salesforce. Monarch’s Hereshore® alternative to offshoring keeps tech jobs in mid-sized North American communities.
What You'll Do:
- Analyze client legacy data sets to understand the impact of the data on system design
- Drive and manage new client implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial requirements gathering to technical platform configuration and training
- Manages client and internal stakeholder relationships adeptly throughout the entire implementation process
- Earns trust by consistently delivering accurate, timely, and comprehensive responses to routine inquiries, both in written and verbal contexts
- Work closely with SaaS engagements teams to facilitate consistent customer experiences and go-lives
- Work with Microsoft Excel to map, collate, and normalize disparate data sets for import into the platform
- Provide consultative system design and industry best practice recommendations throughout an implementation
- Hold both client customers and internal team members accountable to project timelines and budgets
- Work with multiple customer implementations concurrently
- Analyze and understand client data as an important factor that influences a client's system design
- Leverage and continually develop best practices for each data environment and client vertical to assist in future implementation efficiencies
Qualifications & Experience:
- Bachelor’s degree from accredited college or university
- Organization, effective time management, and ability to multi-task
- Strong analytical and creative problem-solving abilities
- Comfort with Microsoft Excel, familiarity with basic Excel functions
- Ability to adapt to rapidly evolving situations
- Strong sense of personal responsibility and ownership over your work
- Willingness and love of learning new technology, new processes and procedures, and new business models
Bonus Points:
- Banking, Fintech, or Financial Services experience
- Advanced Excel skills (v-lookup, x-lookup, Pivot tables)
- Experience with CRM tools
- Experience in project management
- Work From Home (100% remote!)
- Health Care Plan (Medical, Dental & Vision) for employee (a significant portion of employee only paid) and family (paid in part)
- Collaborative culture: virtual & optional in-person events, retreats & swag
- Training & Development
- Individual Training Budget
- Technical Book Club & other study groups
- Certifications are encouraged with bonuses
- Mentoring Program with bi-weekly 1:1s
- Up-to-date technologies, tools and methodologies
- Parental Leave (Maternity & Paternity)
- Flexible PTO plan
- Retirement Plan (401k)
The salary for this role is $50,000 - $54,000 per year.
Core 10, Inc. does not discriminate in employment matters based on race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.
At this time, we are not accepting applicants in the state of Colorado, New York or California.
Top Skills
What We Do
Nashville-based Core10, founded in 2016 and backed by FINTOP Capital, is a leading US-based provider of API Integration and SaaS implementation services to the fintech and financial services industry. Our 100% US-based development team is located in smaller US Hereshore® communities, including Huntington, West Virginia, and Martin, Tennessee, where we offer clients expert resources at a competitive rate. These Hereshore communities are selected because they produce highly educated developers in places with a significantly lower cost of living than the major US hubs and large cities.
