Why you'll LOVE Sagent:
You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
Sagent powers servicers and consumers. You power Sagent!
About the Opportunity: We are seeking a highly skilled and motivated Business Analyst to join our Product Development in the field of mortgage servicing, with a focus on Client Implementation Loss Mitigation strategies. The ideal candidate will have a deep understanding of mortgage servicing processes, experience with ADO (Azure DevOps), and expertise in crafting user features and stories. Moreover, proficiency in Tempo is a crucial requirement for this role.
Your day-to-day at Sagent:
- Collaborate with cross-functional teams to gather, document, and analyze business requirements related to loss mitigation processes in the mortgage servicing domain.
- Translate business requirements into clear and concise user features and user stories that can be effectively implemented by the development team.
- Utilize ADO (Azure DevOps) to manage and track project progress, ensuring timely completion of tasks and milestones.
- Work closely with stakeholders to define project scope, objectives, deliverables in the context of loss mitigation strategies.
- Conduct in-depth data analysis to identify trends, patterns, and opportunities for process optimization.
- Collaborate with developers, QA engineers, and other team members to ensure seamless integration and functionality of developed solutions.
- Provide detailed documentation, reports, and presentations to communicate findings and projects updates to both technical and non-technical stakeholders.
- Stay updated with industry best practices, emerging technologies, and regulatory changes.
We would love to hear from you if you have:
- Bachelor’s Degree in Business Administration, Computer Science, or related field and 3-4 years of experience OR 5-8 years of experience in lieu of a degree in loan servicing, including any area, such as Support.
- Strong expertise in ADO (Azure DevOps) for project management and collaboration.
- Proficiency in creating user features and user stories to guide software development.
- Experience with Tempo or similar Loss Mitigation
- Exceptional analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills, capable of engaging with diverse stakeholders.
- Willingness to travel occasionally (up to 20%).
Perks!
As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!
Why Sagent?
Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.
Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.
Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Sagent powers banks and lenders to make loans and homeownership simpler and safer for millions of homeowners. We bring the modern experience customers now expect from loan originations to loan servicing, where lifetime customer relationships are managed and grown. Sagent platforms let consumers manage their home-owning lives from anywhere.
Why Work With Us
We are authentic! No big egos here. We are passionate about our mission to improve the lives of servicers by providing human-centered experiences and creating the same for homeowners as they manage the single largest asset purchase of their lives....their home!
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