Application Instructions
Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.
Active City Year Staff members must login to Workday to apply internally.
Work Location: 100% On-Site
Position Overview
> Compensation for this position is in the $50,000 to $55,000 range.
> This is a year-round, in-person, school-based position. IMs are required to work in the schoolhouse a minimum of 4 days a week, except on days they need to attend in-person meetings. IMs must be in-person for after-school programs (ASP).
City Year Philadelphia seeks an Impact Manager who is responsible for the overall management of the execution of the day-to-day operations and achievement for teams of 6-9 or 12-18 Student Success Coaches (also known as SSCs, AmeriCorps Members, or ACMs) and service outcomes. The IM manages the work of SSCs with the shared goals of keeping students on track to graduate and establishing positive relationships with school partners. The Impact Manager will coach their AmeriCorps member team through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills. Reporting directly to an Impact Director, the IM is responsible for collaborating with the Impact Department and other City Year colleagues to meet all department and organizational goals. Additionally, the Impact Manager is responsible for curating and supporting transformational school partnerships, and community, and external stakeholder relationships to promote and support the long-term sustainability of the site.
Job Description
What You’ll Do
AmeriCorps Member Team Management– 35%
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Lead, manage, and coach up to two teams of 6-9 AmeriCorps members (between the ages of 18-25) to support students through academic and student engagement supports
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Inspire and build trust among SSCs, helping foster a personal and team connection to City Year’s culture and values
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Manage team dynamics by facilitating start-of-year (SOY), mid-year (MY), and end-of-year (EOY) reflection activities and leading weekly team meetings with a Team Leader (a senior Student Success Coach)
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Develop and support the SSC service experience through routine check-ins, encouraging learning and leadership opportunities, and using the SSC Support System
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Use engagement survey results to modify leadership style and strategies, as needed
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Connect SSCs to resources, strategies, and protocols to improve service to students
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Review all SSC-related communication to highlight appropriate takeaways for the team
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Manage AmeriCorps compliance
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Recruit, support, and develop Returning AmeriCorps Members
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Consistently observe service implementation through weekly walk-throughs, observation, coaching, and targeted feedback of SSC session plans, biweekly
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Conduct regular Observation & Coaching of SSCs with the Instructional Coach, focusing on the implementation of City Year instructional strategies
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Lead Service Learning Institute/Mid-Year Summit, Learning and Development Days, Academic Academy, and Leadership After City Year trainings
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Partner with the Instruction and Learning team to schedule and plan team-level trainings and provide professional development to ACMs to support interventions and ongoing assessments
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Use training evaluations, surveys, student data, and feedback to continually improve site training and ACM coaching
Service Implementation– 30%
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Develop and manage partnerships with school administration, teachers, and staff to ensure the necessary conditions and resources for AmeriCorps members to deliver attendance and course performance interventions as well as social-emotional learning support for students
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Lead, manage, and coach teams of AmeriCorps members to implement City Year’s Whole School Whole Child service model, which balances the delivery of whole-school support (Tier-1) and small group and one-on-one tutoring (Tier-2) for students
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Monitor and analyze student-level data to identify trends and improve whole-school and small-group support, ensuring student impact completion and improvement in a targeted area through team-level training
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Implement City Year services through direct supervision of AmeriCorps Members (ACMs)
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Manage ACM deployment of academic and mentoring interventions
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Ensure SSCs adhere to CY values and policies
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Oversee weekly collection and input of all data (intervention data, assessments, Early Warning Indicator reports, Report Card Conferences).
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Lead bi-weekly Student Progress Monitoring and data reviews with ACMs and school
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Regularly track progress against performance indicators to monitor goal attainment
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Train and support the team to provide a safe and enriching afterschool program (ASP) for students
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Oversee the implementation of the after-school program in collaboration with a Team Leader/Second Year Corps Member
School Partner Management – 25%
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Communicate with school partners on team and manager absences and days outside of the schoolhouse (Learning and Development Days, Unity Rally, Community Meetings, Mid-Year Summit, staff meetings, etc.)
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Collaborate with school on Whole School Whole Child (WSWC) implementation plan:
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Define mutual goals and conditions for success; continually revisit and reinforce
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Establish and manage a partnership calendar that includes regular meeting times, and formal/informal progress monitoring reviews of student performance data.
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Foster a collaborative approach to student development, assessment, progress monitoring, and school climate/culture building
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Lead weekly partnership check-ins with designated school liaison(s)
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Regularly participate in school leadership meetings (school leadership team, grade group meetings, PBIS, PLCs, climate)
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Attend school-based professional development opportunities as appropriate
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Foster collaboration/communication with teachers, principals, and liaisons through consistent meetings/check-ins and ensure participation in Start-of-Year/End-of-Year partner surveys
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Consult with the Instructional Coach, Impact Director, Sr. Director of Learning & Development, and CYP staff on practice-related questions, ideas, and strategies to help translate performance data to leverage in school partnership development
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Follow CY and School Partner Emergency Protocols including mandated reporting and incident reporting
- Support the establishment of teacher relationships which includes: active participation in the planning and implementation of Teacher SOY, MY, and EOY meetings
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Help SSCs maintain meaningful relationships with teachers
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Regularly communicate City Year updates to teachers
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Have ACMs attend and participate in grade group and teacher meetings, as appropriate
Organizational Initiatives & Site Support – 10%
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Engage in structured discussions and trainings on diversity, inclusion, equity, and belonging aimed at developing stronger cultural competency, both individually and collectively as a site
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Participate in Impact Department working groups to develop service improvements, tools and resources, and AmeriCorps member training
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Attend and participate in Summer Learning Institute, Learning and Development days, Academic Academy, Mid-Year Summit, Spring Break Summit, Corps Appreciation Month, and other site-wide trainings
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Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
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Attend conferences as needed, as well as additional engagement and training activities throughout the year
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Additional responsibilities as needed, including department or site-wide special projects
What You’ll Bring
We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If any of the items listed below describe you and your experiences, we’re excited to talk with you and encourage you to apply.
We’d like to get to know the person behind the resume. Please submit a thoughtful cover letter (1 page is just fine) that explains how your skills, knowledge, and experiences are assets to this position and the team.
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High school degree or GED required. Bachelor’s Degree or 2 additional years of experience preferred
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2-4+ years of direct team management experience with a strong track record of results:
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Setting high expectations and holding self and team accountable for performance goals
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Developing diverse talent through performance plans, reviews and leadership opportunities
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Using progress and outcome data to inform team management
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Work in education or social service programs strongly preferred
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Knowledge of large, urban education systems serving predominantly black and brown students and communities
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Commitment to and experience with community service, national service and/or the development of young people as leaders
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Willingness to engage in conversations on race and all aspects of identity, coupled with a passion for developing practices grounded in diversity, belonging, inclusion and equity
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Effective time management including the ability to meet deadlines, plan ahead, and manage competing priorities in a fast paced and diverse team environment.
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Strong initiative, tenacity and flexibility; experience with working in high-need environments.
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Experience setting-up structures for effective teams and ability to delegate effectively and appropriately.
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Strong track record in building and maintaining productive relationships with key stakeholders.
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Travel required within and around Greater Philadelphia, must have access to reliable means of transportation
Benefits
Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.
Employment at City Year is at-will.
City Year does not sponsor work authorization visas.
What We Do
City Year helps students and schools succeed, while preparing the next generation of civically engaged leaders who can work across lines of difference. Diverse teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on social, emotional and academic skills— skills that help students thrive in school and contribute to their community.
A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year partners with public schools in 29 communities across the U.S. and through international affiliates in the U.K. and South Africa.
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