Illuminate Process Owner - Marketing

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What We'll Bring:

We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Illuminate Process Owner - Marketing to join our growing team. 

The process owner is responsible for managing a set of like capabilities globally that support TransUnion Business Customers or internal business partners. The Process Owner will be a key point of contact between the technology teams, journey owners and operations stakeholders.  This individual will drive the roadmap for their capability set to deliver maximum value while remaining synchronized with the overall operations strategy.  The Process Owner will be responsible for driving the successful execution of projects and change initiatives, including stakeholder management.

Day to Day You’ll Be:

• Serves as the team’s primary (but not only) conduit to the journey owners or internal business partner(s).  Works with multiple business, IT and Product stakeholders.  Works very comfortably with stakeholders at the department or regional level.
• Ensure that requirements meet the complex global nature of the business while always taking into account the end-to-end impact of any changes.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, while also gaining a proficient understanding of the business strategy, needs, measures, risks and controls for the improvement area.
• Establish metrics to manage and track benefits, adoption and risks to operations.
• Communicates delivery scope, status and questions back to journey owners and program leadership. 
• Manage and communicate tradeoff decisions between scope (value in expected ROI) and schedule (higher operating expense in longer release cycles).
• Works with the SCRUM team in planning and execution of their work.
• Identifies opportunities for process optimization, process redesign or development of new processes/policies.
• Manages, prioritizes and assesses the impact of all work items, such as new features, defects, etc., including providing the decision to create, fix or defer at the project level.
• Reviews, accepts and prioritizes feedback and new requirements from stakeholders.
• Prepares the business for the change and arms them with tactics and metrics for benefits, adoption and risk.
• Work with development and operational teams to ensure that they understand the vision for the Process and how it aligns to the journeys
• Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency
• Act as an ambassador for the process internally and as the primary contact for queries related to the process

Essential Skills & Experience:

• Track record years of experience as a product or process manager.
• Experience with Salesforce requirements gathering or willingness to learn salesforce standards.
• Ability to understand and communicate complex cross-functional initiatives and technologies to business stakeholders (which includes team members throughout transunion)
• Ability to clearly articulate business needs and goals to implementation teams and to establish priorities across multiple business stakeholders.
• Ability to construct and document streamlined, standard, measurable processes.
• Strong understanding of the full software development lifecycle, ability to deliver in an agile environment
• Active Salesforce certifications or ability to achieve

Impact You'll Make:

What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow: 
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together

Flexibility at TU:
We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected]

Interview & Hiring Process:
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:
https://twitter.com/TransUnionUK
https://www.linkedin.com/company/transunion/life/

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Advisor, Customer Experience