ID - Account Manager Associate, Label

Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists 
and labels in the digital ecosystem by providing them the solutions they need to grow their audience at 
each stage of their career and development.
Its 2,020 employees in more than 50 countries aim to support local artists and labels with a unique 
digital expertise, respect, fairness and transparency. 
To support our fast-growing presence on all continents, we are constantly looking for new Believers to 
join us and make a stronger and more positive impact on the music industry!
Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: 
FR0014003FE9).
www.believe.com 
Ready to #setthetone with Believe?

Job Description

Main Missions

• Ensure contract renewal for our existing accounts
• Ensure customer satisfaction, engagement, and success

Within the Label and Artists Solutions team, you will be responsible for a portfolio of strategic clients and define with your manager the best solutions to maximize client satisfactions and services execution. As the clients’ point of contact, you will be responsible for:

1. Delivering flawless service, and ensuring cross-functional collaboration of teams:
   1. Operational support (within internal team)
   2. Marketing optimization (with Editorial and Marketing Partnership teams)
2. Proactively providing the best strategic support (go-to-market strategies, quarterly business reviews, providing insights, etc.) with the use of digital distribution knowledge
3. Fully comprehending the client needs and identify potential services to upsell
4. Participating in year-on-year development of customer’s revenue and gross margin through analyzing data from the dashboard and continuously monitoring the performance
5. Ensuring timely renewal of contracts

Qualifications

• 3 - 4 years in music business
• Proven track record in sales and effective negotiation skills
• Added advantage if you have in-depth knowledge, passion, and connections in hip-hop music
• Solid network in the music industry
• Passionate about technology, data and artists development
• Understanding of the music ecosystem
• Analytical and data-driven
• Performance-driven
• Active listener, relationship building
• Fluent in English and native language

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.