If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Ben & Jerry’s, Breyers, Magnum, Talenti, Popsicle, Good Humor, Klondike, and Yasso. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.
Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.
Quality is a key driver of competitive advantage in the Ice Cream business. The Market Quality Operation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers..
Key Responsibilities:
- End-to-end quality Cold Chain responsibility across the entire region: Primary and Secondary (Warehouse & Transportation), Tertiary (Distributors, Concessionaries, Customers -cabinets, and freezers).
- Ensure Warehouse and Transportation quality requirements, including external certifications when applied.
- Collaborative Manufacturing (CM’s)Quality Management, Audits &continuous improvement, and metrics. (Including external certification).
- Re-packer Quality Management, Audits, continuous improvement and metrics;
- Member of the BU Quality Leadership Team and partnering with local stakeholders team.
- Communicate quality objectives, performance metrics, and improvement initiatives to senior management and key stakeholders.
- Collaborate with cross-functional teams, customers, and external stakeholders to address quality issues and drive continuous improvement initiatives.
- Investigating customer & consumer complaints and implementing corrective and preventive actions to address quality issues and prevent recurrence. Tracking CCPMU data and sharing trends/insights with BULT.
- Establish and maintain strong relationships with key customers to ensure E2E quality standards
- Develop, implement, and control the Quality Management System (QMS) to ensure full compliance with our products - (including Local Legislation requirements)
- Coordinate the development of training materials.
- Driving all compliance and regulatory matters with local & international (in case of importation & exportation) regulatory bodies;
- Ensure, lead, and execute ICQA (Inter Company Quality Agreements) in case of importation process;
- Maintain an effective Change Management system to ensure business changes are effectively managed.
- Investigate quality issues (Non-conformances) and failures, lead Critical Event Processes, and apply Corrective and Preventive Actions (CAPA) to prevent recurrence.. Ensure that improvements to products and procedures can be identified and fixed.
- Monitor & manage critical consumer complaints. In case of marketplace issues or incident-related product safety/quality, lead local IMT and E2E investigation. Ensure actions are in place and Learnings shared with the business
Professional Skills & Competencies:
- Strong knowledge of food safety regulations and standards: Ensuring compliance with regulations such as HACCP, FSSC22000, and local food labeling requirements.
- Proven experience in quality management within Food companies, preference to Ice Cream.
- Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with stakeholders at all levels.
- Excellent problem-solving abilities, analytical skills, digital capabilities and attention to detail.
- At least 10 years of relevant experience as a Quality leader.
- Experience in virtual teamwork.
- Auditing skills and clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
- Proactive approach: Anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
- Being flexible and responsive to changing regulations, market trends, and customer & consumer preferences to ensure quality processes remain effective and efficient.
The role currently reports to the BU Quality Head
Are you a brave problem solver with Consumer passion?
Do you have continuous improvement mindset and find clever solutions to a variety of challenges?
Are you a supportive listener and interested in understanding others?
Are you a team-player with a lot of energy and positive attitude?
Do you want to make impact and be part of the Ice Cream Quality Transformation journey?
Then please apply for this role, you might very well be the one we are looking for !
Please apply online with your CV and add your OPS if possible. Your application will be reviewed against the requirements, and we will be in touch to provide you with an update on the status of your application.
By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.
Pay: The pay range for this position is $110,700 to $166,000. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee
choose to participate, they can choose from a range of benefits to include, but is not limited to,
health insurance (including prescription drug, dental, and vision coverage), retirement savings
benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and
holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance
and retirement benefits will be in accordance with the terms and conditions of the applicable
plans and associated governing plan documents.
What We Can Offer You
Meet the Women of Customer Development | Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach | Life at Unilever | Careers with Purpose | World Class Career Development Programs | Check Out Our Space | Focus On Sustainability
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Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other characteristic protected by local, state, or federal law and will not be discriminated against on the basis of disability.
For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
