Our Company
We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
The role
- Efficiently manage and resolve incidents reported through Service Now (SNOW), including bug fixes and root cause analysis.
- Coordinate and assign development change requests within SNOW, ensuring timely implementation.
- Monitor and report on system response and resolution times, ensuring adherence to SLAs.
- Configure and troubleshoot industrial networks, including OPC communications and various fieldbus protocols (OPC-UA/DA, Ethernet, ProfiNet, Profibus, Modbus, EGD, MQTT, TCP/IP).
- Ensure effective communication between industrial devices using relevant protocols and manage IT-OT integration (sensors, transmitters, VFDs, etc.)
- System Integration – support with integration to MES system with the and ensuring end to end connectivity.
- Conduct network assessments and design support, including router configuration, hardware panel testing, and software functional testing.
- Support client requirements gathering and site surveys for project initiation and upgrades.
- Provide comprehensive training and technical support to clients, engineers, and operators
- Prepare I/O lists, configuration tables, and third-party interface documentation.
- Perform risk and mitigation analysis on live systems and processes using IBA analyzer.
- Maintain compliance with relevant safety standards and electrical codes (NEC, IEC).
What you’ll bring
- Bachelor’s or Master’s degree in Electrical, Instrumentation, Mechanical Engineering, Machine Connectivity, or a related field from a Tier 1 institution.
- 4-6 years of proven experience in industrial automation, process industry improvement, machine connectivity, and PLC logic development and maintenance.
- Demonstrated proficiency in process mapping, data analysis, and statistical tools.
- Knowledge on different PLCs and perform troubleshooting and debugging of PLC, HMI, SCADA and IBA programs to resolve faults and enhance performance.
- Strong analytical and problem-solving skills, with a focus on efficient and effective solutions.
- Hands on experience with project documentation like FAT, SAT, Hardware and Software Data Sheets, Installation and operational documents.
- Collaborate effectively with engineers, technicians, and project managers, providing clear and concise technical communication.
- Stakeholder management including client, third party engineers, application managers and project managers.
About us
We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Top Skills
What We Do
Hitachi Digital Services is an independent services business that focuses on delivering a unified operating model for cloud, data, IoT and managed services.
Playing a pivotal role in Hitachi's digital transformation strategy, Hitachi Digital Services places a strong emphasis on Generative AI to deliver an integrated end-to-end digital transformation for enterprises. The company is strategically positioned within the Hitachi Digital portfolio of companies to leverage the synergies between operational technology (OT), information technology (IT), and product and service offerings.
Such positioning allows Hitachi Digital Services to work closely with Hitachi Digital, the new Hitachi Vantara and Hitachi group businesses, including GlobalLogic, to create an integrated end-to-end digital transformation solution for enterprises
