IAM Operations Lead (m/f/d)

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

To coordinate a key team responsible for the security and smooth operation of our Identity and Access Management (IAM) environment! This leader will be responsible for an international team of guides that seeks incidents, problems, tasks, and patching for a diverse set of IAM services, including Ballpoint, Active Directory, Azure AD, certificate management, and Privileged Access Management (PAM). The ideal candidate possesses a deep understanding of IAM principles, extensive experience in security operations, and the leadership skills to navigate complex technical challenges!

Key responsibilities:

• Incident Response & Security:
• Own the team in responding to security incidents related to IAM systems, including user access issues, suspicious activity, and potential breaches.
• Conduct detailed investigations to identify root causes and implement corrective actions to prevent future incidents.
• Develop and maintain an effective incident response plan for IAM systems.
• Stay informed about emerging IAM security threats and vulnerabilities, implementing necessary security patches and updates promptly.

• Operations & Problem Solving:
• Lead a team of IAM specialists responsible for day-to-day operations, problem resolution, and task fulfillment within SailPoint, Active Directory, Azure AD, certificate management, and PAM systems.

• Ensure the team has the understanding of the comprehensive procedures for IAM operations, ensuring efficient user provisioning, access management, and lifecycle processes.
• Define, Monitor and analyze IAM system performance metrics, identifying and resolving operational issues.
• Ensure consistency to established IAM policies, standards, and compliance requirements.

• IAM Process Governance:
• Through the feedback of incidents & problem cases provide insight to the Core IAM & SailPoint teams where processes have issues or can be improved.
• Guarantee that all adjustments are in line with Lonza's approved change management procedures.
• Ensure the team is supporting the SailPoint project in defining test cases for newly onboarded applications
• Providing resources from the team to support application onboarding testing and reporting results.
• With the team, drive the engagement of identity standardization, central processes, and the adoption of concepts such as least privilege and Zero trust in the organization.

Key requirements:

• Technical Expertise:
• Knowledge of established processes in IAM, frameworks, and methodologies (e.g., NIST 800-53) is critical.
• Have in-depth knowledge of SailPoint, Active Directory, Azure AD, certificate management solutions, and PAM systems.
• Keep up-to-date with the latest security vulnerabilities and patches related to these IAM services.
• Work closely with other security teams to ensure comprehensive security controls for user access and entitlements.
• Experience with GMP documentations and processes such as change request.

Leadership & Communication:

• Develop a high-performing team environment that prioritizes, security and operational efficiency.
• Provide clear direction and support to team members, ensuring they have the knowledge and resources to excel in their roles.
• Communicate effectively with collaborators at all levels, including business leaders, IT operations, and security teams.
• Develop and deliver training programs to educate users and team members on IAM processes and recommended security approaches.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.