Our Opportunity:
Chewy is seeking a Human Resource Business Partner to support our Customer Care Team! The ideal candidate understands what customer service really means from an HR perspective. In this role you’ll support one of the largest, fastest growing, and most dynamic teams in e-commerce today. You’ll be working on everything including: performance management, employee engagement, leadership development, and employee relations matters. Using your business skills combined with HR knowledge you will be able to identify and resolve problems quickly by capturing the facts, analyzing the data, and making a determination.
What You'll Do:
- Partner with managers to retain, develop, and empower people to achieve their fullest potential
- Work with leaders to build and implement HR plans and solutions in order to achieve strategic business initiatives and deliver results
- Implement/coordinate/interpret corporate policies, programs, procedures
- Collaborate with line managers and employees to address all types of employee relations issues ensuring balance in representing all parties’ interests
- Provide management coaching to build leadership capabilities to address and resolve employee issues
- Review and analyze data to identify trends and recommend solutions to improve performance, retention, and employee experience
- Partner with business leaders to drive projects and programs to employee engagement, business performance, and employee retention
- Help guide and implement action plans from employee feedback surveys
- Keep things simple, wow the customer, and grow the business!
What You'll Need:
- Bachelor’s degree
- 5+ years of HR, or relevant business experience
- Excellent written and verbal communication, including high quality document and report preparation
- Demonstrable ability to mentor managers and supervisors to use company standard processes for maximum effectiveness
- Strong business insight, including significant problem-solving skills, critical thinking, and self-initiative
- Ability to influence and partner with different levels of the organization to achieve results
- Position may require travel
Compensation & Benefits:
Our salary range for a Human Resources Business Partner position is $95,500.00 - $152,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
