HR Support Services Specialist

The HR Support Services (HRSS) Specialist is an integral part of the O’Reilly Auto Parts HR department. This role acts as the first point of contact for team members needing assistance with HR related issues. The HRSS Specialist effectively communicates with team members by providing accurate and timely responses as well as maintaining a thorough understanding of HR functions. Additionally, this role proactively escalates or redirects questions/issues to the appropriate subject matter expert, as necessary.

ESSENTIAL JOB FUNCTIONS

Serve as the first line of contact for team members needing assistance with HR related functions such as criminal background checks, employment verification, I-9s, onboarding, payroll, PTO, status changes, and rehire eligibility.

Triage and respond to incoming calls and correspondence and proactively escalate issues to a subject matter expert as necessary.

Actively listen to team members to gain an understanding of the inquiry, and provide courteous feedback and follow up in a timely manner as needed.

Effectively assess team member needs and consistently provide excellent customer service while ensuring timely and accurate responses.

Stay up-to-date on HR related procedures to ensure information provided to team members is accurate.

Maintain a working knowledge of all essential HR functions.

Educate team members on available HR services such as self-service tools and other vendor contact information as necessary.

Guide team members through troubleshooting, navigating the Company site, and providing requested information.

Utilize a system to document details of inquiries including transaction type, troubleshooting steps, database management, and steps taken to meet the team member’s request.

Collaborate with other HR Support Service Specialists to improve customer service.

Maintain confidentiality of all HR related information.

Assist other HR teams with correspondence needs.

Perform all other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

High school diploma or equivalent (GED)

Ability to actively listen, prioritize, and problem solve

Excellent time management skills

Excellent word processing and spreadsheet skills

Strong interpersonal, written, and verbal communication skills with a focus on customer service

Ability to convey a positive and professional image in a variety of situations 

Strong attention to detail with the ability to multi-task and meet deadlines

Desired:

2 years administrative/secretarial experience

Previous work experience in a Human Resources department

Bilingual

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.