HR Services Team Lead
We’re looking for a proactive and driven HR Services Team Lead to oversee and support a team of HR Assistants, ensuring efficient service delivery and high-quality support across our HR functions.
About the Role
As the HR Services Team Lead, you’ll play a pivotal role in supervising a dedicated HR team, ensuring they meet service-level agreements (SLAs) and handle daily tasks effectively. As a trusted professional, you’ll manage the team’s workload, support their development, and handle HR Assistant duties as required to ensure seamless case resolutions. Your leadership will drive continuous improvement initiatives within the HR Services function, enhancing both team performance and overall HR service delivery.
Your duties will also include:
- Collaborating closely with the HR Services Assistant Manager to manage case load distribution across the team.
- Leading daily HR processes within the team, ensuring efficient execution and high-quality service.
- Creating and maintaining work schedules to meet business demands, including inductions and face-to-face responsibilities.
- Engaging in daily HR Assistant activities, providing team coverage across phone lines, receptions, and case handling.
- Developing the HR Assistant team to ensure they deliver a credible, trusted front-line service, meeting the needs of our colleagues and leaders.
About You
You will be an experienced leader with a strong background in HR operations, capable of driving high service standards and fostering a culture of continuous improvement. With a strategic mindset, you’ll leverage data to make informed decisions and inspire a proactive, service-oriented team. Your attention to detail, collaborative spirit, and commitment to professional integrity ensure you excel as a mentor and role model within HR Services.
You will also have:
- Prior experience as a Senior or Team Leader within an HR environment, with knowledge of HR policies and employment law.
- A comprehensive understanding of SLA management, KPI tracking, and service improvement techniques.
- Proficiency in using HR systems (Workday preferred).
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
HR Services (Keilly Sparkes)
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
 PNG file.png)
