HR Operations Specialist - Mexico

Posted 2 Days Ago
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Hiring Remotely in México, Ciudad de México
Remote
Junior
Cloud • Information Technology • Security • Software
Our goal at JumpCloud is to Make (Remote) Work Happen with One Directory to Rule Them All!
The Role
The HR Operations Specialist manages HR processes including employee lifecycle activities, compliance, and HR data management. Responsibilities encompass supporting onboarding/offboarding, maintaining employee records, generating reports, and proposing process improvements.
Summary Generated by Built In

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.


About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.



About the Role:

We are seeking an organized and proactive HR Operations Specialist to join our People Operations team. This role is essential for the smooth execution of HR processes, managing employee lifecycle activities, optimizing HR workflows, and supporting internal compliance. The ideal candidate will proactively identify opportunities for process improvement and automation to enhance efficiency and the employee experience.


Key Responsibilities:

  • Key Responsibilities for this opportunity include:
  • HR Shared Services and Employee Lifecycle Support

  • Manage and administer the HR request system, ensuring timely resolution of employee status changes, HR-related inquiries, and other requests.
  • Support employee lifecycle activities, including onboarding, offboarding, and contractor management, ensuring smooth transitions and accurate system updates.
  • Maintain accurate documentation and records for employee status changes, keeping systems and workflows aligned.
  • Provide guidance to HR Coordinators, prioritizing tasks and resolving escalated requests.

  • HR Data Management and Reporting

  • Assist the HRIS Analyst in maintaining accurate employee data across systems.
  • Perform ADP data entry and conduct regular audits to ensure accuracy and correct errors.
  • Generate, analyze, and distribute HR reports, including engagement survey data, and provide actionable insights to People Business Partners.

  • Compliance

  • Maintain the internal Policy Library, ensuring policies are up-to-date and aligned with legal requirements.
  • Assist stakeholders in drafting and implementing new policies, and conduct regular audits to ensure compliance.
  • Stay updated on international labor laws and ensure compliance across all regions where the company operates.

  • Process Improvement and Automation

  • Identify inefficiencies in HR processes and propose solutions to streamline operations.
  • Leverage technology and automation tools to optimize HR workflows, improving efficiency and reducing manual effort.
  • Collaborate with HR leadership to implement improvements that enhance the employee experience and operational effectiveness.

Qualifications:

  • 2+ years of experience in HR operations or shared services.
  • Familiarity with HRIS systems (ADP preferred) and data reporting tools.
  • Strong organizational skills and attention to detail with the ability to manage multiple priorities.
  • Excellent interpersonal and communication skills with a collaborative mindset.
  • High level of proficiency in Google Suite.
  • Proficiency with Jira or similar ticketing systems is a plus.

#LI-


Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.


This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.


Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.


Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.


One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO


Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.


JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.


All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"


#LI-Remote #BI-Remote

What the Team is Saying

Aaron
Courtney
Katy
Rajat
Rajat
The Company
HQ: Louisville, CO
800 Employees
Remote Workplace
Year Founded: 2012

What We Do

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

We live by our core values which are:
Build Connections
Think Big
1% Better Every Day

Why Work With Us

We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business

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JumpCloud Offices

Remote Workspace

Employees work remotely.

JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.

Typical time on-site: None
HQLouisville, CO
Singapore
Greece
Turkey
Bangalore, India
United Kingdom
Denver, CO
Mexico City, Mexico
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