Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
What's exciting about the role
This position reports to the Senior LATAM Human Resources Manager and works closely with management in implementing corporate policies related to human resources, organizational development, and employee development at the business unit or division level. The role involves consulting with employees and managers to address the root causes of human resources issues, attempting to resolve employee relations issues with a systematic approach. Additionally, the position participates in company-wide programs and initiatives (e.g., salary review, workforce planning, and organizational change). This position plays a key role assisting senior management in developing solutions through organizational development and cultural and process-oriented perspectives.
Responsibilities
- Act as the primary liaison between employees and the organization within the respective region, coordinating regional operations while upholding compliance standards and fostering positive employee relations.
- Provide thorough guidance and give direction to compliance and compensation & benefits topics, including employment laws, regulations, and HR policies, to HR Business Partners, managers, and employees.
- Work closely with HR Business Partners overseeing the effects of business changes in the region and acting as a strategic partner when implementation is required at the Employee Relations Manager level.
- Work closely with the HR Operations team to support transactional activities throughout the HR and employee lifecycle, including onboarding, offboarding, and data management.
- Collaborate with Employee Relations Managers, maintaining the Compliance Framework, sharing best practices and driving consistency in HR initiatives.
- Monitor and analyze employee relations metrics and trends, identifying areas for improvement and developing proactive strategies.
- Develop and deliver training sessions to managers on various HR compliance topics and employee relations (sick leave, terminations etc.) to enhance understanding and adherence to HR policies.
- Drive and/or participate in strategic HR projects aimed at enhancing employee engagement and organizational effectiveness.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 5+ years of employee relations experience.
- Excellent working English communication skills (verbal and written).
- Spanish speaker will be a plus.
- Strong experience in partnering with various key stakeholders and being an effective team player.
- Strong interpersonal and communication skills.
- Excellent problem-solving and conflict resolution abilities and abilities to maintain confidentiality and handle sensitive information with discretion.
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
What We Do
Verifone makes it simple to revolutionize customer journeys by providing a single, unified, global platform that enables seamless payment experiences – anywhere, anytime, with any payment method. Powered by a growing footprint of over 35 million devices in more than 150 countries, we are the experts trusted by the biggest and best-known brands around the globe. Built on a 38-year history of uncompromised security, we are committed to consistently solving the most complex payment challenges. There’s a reason why 46% of the world’s non-cash transactions are processed on Verifone systems. Want to learn why? Visit verifone.com today.
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