ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The HR Business Partner is responsible for guiding professionals and management through matters of employee relations, employment law, company policies and procedures, and performance management to align the organization’s people strategy with its business goals. This role works in partnership with cross-functional teams to provide a professional level of support as a member of the HR department.
You will be required to work in the office 3-4x/week.
Essential Duties and Responsibilities:
- Provides support to cross-functional teams, with a high attention to detail
- Researches, analyzes, and documents findings
- May coach and review the work of other team members
- Maintains HRIS records and compiles necessary reports
- Performs and manages employee recognition and wellness programs
- Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed
- Administers various human resource plans and procedures for the organization
- Assists in the development and implementation of policies and procedures
- Maintains employee handbook, policies, and procedures manual
- Maintains compliance with federal, state, and local legal requirements by studying existing and new legislation
- Responds to unemployment requests, immigration filing processes, and other compliance duties
- Monitors the performance evaluation program and revises as necessary
- Handles counseling, terminations and exit interviews
- Assists in evaluation of reports, decisions, and results of departments in relation to established goals
- Participates in special projects as assigned
- Sets timetables and schedules, conducts research, develops and organizes information, and fulfils transactions
- Prepares reports by collecting, analyzing, and summarizing data and trends
- Manages reporting of monthly and yearly audits
- Implements and delivers management trainings
- Assists in recruiting with job fairs, job descriptions, FLSA standards, and any other recruitment functions as needed
- Revises handbook addendums every year to ensure it coincides with any new policies
- Completes employee check-ins • Assists with payroll when needed due to complication of 24/7 scheduling
- Assists benefits with FMLA, ADA, STD and LTD as needed
- Creates a productive, professional, friendly, and respectful workplace
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Top Skills
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
