Hospitality Network Technical Operations Engineer II

Job Summary
Roles in this subfamily perform operations engineering activities with general networking knowledge and skill in a 24/7 environment.
Major Tasks

• Under general supervision, executes detailed network implementations for new technology.
• Provides reviews with operational boundary partners and creates detailed method of procedures.
• Creates network change tickets in line with current processes and validates conflicts to ensure no unnecessary outages.
• Partners with Operations and Sustaining Engineering to test and validate functionality, management and performance for existing and new technologies.
• Supports implementation and deployment of new services, systems, applications and architectures with installation, configuration, integration, evaluation, testing, documentation, and training.
• Works with vendors to ensure equipment is installed and operating properly and resolves problems.
• Manages intermediate level projects within Operations to confirm delivery intervals and validate critical dates and milestones to ensure delivery of services stay on target.
• Coordinates with other departments to ensure the network is available and configured to exceed market demands.
• Creates and/or modifies network infrastructure operational standards (e.g., local process, executing events, change management).
• Participates in industry bodies monitoring technologies, proposals, and issues of technical interest and relevance to network operations.
• Provides detailed engineering and operational support to other groups such as Cox Business, Provisioning, and Sustaining Engineering.
• Assists with coaching and mentoring of junior technicians and Cox tiered support teams.
• Prepares and delivers technical documentation and presentations.
• Ensures long term technology goals are consistent operationally across all groups.
• Partners with change management for impact identification, network validation, MOP creation and execution of activities.
• Opens, tracks, executes, and resolves escalated trouble tickets as the top level operational escalation path related to outages and trouble conditions on network platforms. Provides technical support for all Cox transmission media.
• Partners with Vendors when needed to validate bugs etc. for break fix.
• Operates to meet network reliability and availability metrics set forth by Cox Standards.
• Provides post-incident information and details for documentation when needed.
• Works with other business partners to manage local network tools to ensure network health and tool availability.

Qualifications
Required

• 2 or more years of experience required in related field (i.e., Engineering, Technical Operations) or academic equivalent training or projects
• Requires working knowledge of transmission, switching, powering, grounding, mechanical, and cabling
• Demonstrated problem solving and analytical thinking skills
• Excellent collaborative skills to work effectively with teams throughout the organization
• 1 year of experience operating complex networks and services and translating designs and architecture into operational practice and documentation
• 1 year of experience troubleshooting and diagnostics capabilities (e.g., Documented Methods and Procedures, documented outage restorations)
• Ability to work in 24/7 environment and on-call as required
• This position requires to work physically from the office located in Las Vegas

Preferred

• BS/BA degree in related discipline strongly desired (i.e., Engineering, Computer Science, or similar technical degree)
• Certifications: NRS II, CCNA, JNCIA
• Experience in telecommunications industry desired - preferably 3-5 years operating in a tiered level technical service assurance and/or service implementation environment
• Experience leading projects to enhance the network capability for existing and future services
• Participation in SCTE and related certifications.

USD 79,400.00 - 119,000.00 per year
Compensation:
Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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