Hospitality Associate - Mon - Fri 9:30am - 6:30pm

Williams Lea is hiring for a Hospitality Associate for our New York City office to work Monday-Friday 9:30 am to 6:30 pm! (with flexibility required)

Pay: $19.00 - $20.00/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

The Hospitality OSA is a member of the on-site Williams Lea team delivering exceptional customer service at our client locations. Responsibilities include, conference room set-up and breakdown, maintaining pantries and supplies reception assistance and other general office services duties as needed.

Job qualifications

• High school diploma or equivalent.

• Minimum (1) year professional experience preferably in hospitality, hotel, cruise, restaurant or housekeeping industry.

• Able to make independent decisions that conform to business needs and policy.

• Strong interpersonal communication skills required.

• Must be able to meet deadlines and complete all projects in a timely manner.

• Strong attention to detail is required.

• Must work well in a team environment.

• Professional attire and demeanor required.

• Good written communication skills.

• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

• Ability to work in a fast paced, high energy environment.

• Ability to work on multiple projects simultaneously.

• Ability to operate basic audio/visual equipment.

• Professional telephone demeanor.

• Ability to anticipate client’s needs for meetings and events.

• Must be self-motivated with positive can-do attitude.

• Proven customer service skills are required in order to create, maintain, and enhance customer relationships.

Job duties

(* denotes an “essential function”)

• Stock Inventory in Pantries across site locations

• Maintain inventory of catering supplies daily and track for inventory replenishment

• Partner with Leadership to support ordering and delivery receiving

• *Provide hospitality intake services as prescribed by manager or supervisor.

• Maintain all logs and reporting documentation as required.

• *Read, interpret and understand all print request emails and forms.

• *Communicate with manager on requests, concerns, or deadline issues.

May Back support the team with daily operations when needed to include :

• *Work within the team in completing large jobs i.e. large meetings or high number of meeting requests.

• *Check conference room and meeting scheduler throughout shift and make note of any changes to ensure meetings are set-up accurately.

• *Set up conference rooms according to client’s request, including food, beverages, utensils, ice, etc.

• *Clean up conference rooms after use and return property to vendors if necessary.

• *Prepare coffee and other beverages in assigned kitchens.

• Assist with cleaning of office coffee machines

• *Immediately escalate any operational problems or issues to Lead, Supervisor, or Manager.

• *Follow standard operating procedures at all times.

• *Adhere to policies and procedures

• Adhere to Williams Lea Tag policies in addition to client site policies.

• Additional duties as required by client and manager, including but not limited to providing hospitality services including set-up/break down of conference rooms, supply maintenance, ordering and preparing food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in.

• Must be able to lift up to 50 lbs. on a regular basis.

Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.

Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

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