Description
SuperCom is seeking an enthusiastic, collaborative, and highly motivated Helpdesk Specialist to join our company. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day
Job description:
- Providing face-to-face support to internal organizational users.
- Quick diagnosis and handling of hardware, software, and network issues.
- Managing tickets and documenting faults.
- Managing the inventory of computer equipment.
- Maintaining all computing equipment in the company, including servers, laptops, and Network equipment.
- Procurement with suppliers and ordering equipment.
Requirements
- 1 year of experience as a helpdesk technician (military experience is an advantage)- must.
- Extensive knowledge In Microsoft 365 Business Premium. (Entra, Intune, Defender)- must.
- Knowledge with PC hardware -laptops, desktops, printers, etc.
- Knowledge with computer networking – TCP/IP protocols, etc.
- Experience with Windows 10, Windows 11, and Windows Servers.
- Basic knowledge with Active Directory, DHCP, WSUS, DNS, file, and print servers
- Experience with Screen hardware, docking stations, network, and display cabling.
- Experience with meeting room equipment- LED screens, video conference, etc.
- MCITP/MCSA/CCNA Course graduate - advantage.
- Azure, AWS, System virtualization (VMware) (Hyper-V)- advantage.
- Experience with Mac - advantage.
- Knowledge with Windows server - advantage.
What We Do
Since 1988, SuperCom(NASDAQ:SPCB) has been a leading global provider of traditional and digital identity solutions, providing advanced safety, identification and security solutions to governments and organizations, both private and public, throughout the world. Through its proprietary e-Government platforms and innovative solutions for traditional and biometrics enrollment, personalization, issuance and border control services, SuperCom has inspired governments and national agencies to design and issue secured Multi-ID documents and robust digital identity solutions to its citizens and visitors.
SuperCom offers advanced, secure mobile payments ranging from mobile wallet to mobile POS, using a set of components and platforms to enable secure mobile payments and financial services. SuperCom is a global provider of a unique all-in-one field-proven RFID & mobile PureSecurity advanced solutions suite, accompanied by advanced complementary services for various industries, including healthcare and homecare, security and safety, community public safety, law enforcement, electronic monitoring, livestock monitoring, and building and access automation.
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