TriTech Enterprise Systems, Inc. (TriTech) is seeking 'Junior Level Helpdesk Specialists'. These candidates will be supporting a Maryland State client. These candidates will be providing the following duties:
- Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo).
- Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo).
- Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system
- Ensure that all workstations (laptop and desktops) have current drivers, patches, and security updates
- Create/restore workstation (laptop and desktop) images
- Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues
- Set up new workstations (laptop and desktop) and printers to access the network
- Deploy new state procured equipment and software to the existing network
- Replace existing hardware/software and remove the hardware/software and transport to a specified location
- Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures
- Troubleshoot issues regarding all hardware and software stated above
- Install software/hardware on workstations
- Work in cooperation with the current contractors as well as other MDTA staff
- Attend internal MDTA staff meetings as requested
- Update Service Desk requests daily
- Assist in the development of installation instructions/standard operating procedures for applications
- Perform other related duties as assigned by management.
Education:
- A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.
General Experience:
- This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC hardware and applications.
- General experience includes information systems development, work in the client/server field, or related fields.
Specialized Experience:
- At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk.
- Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.
TriTech is an equal opportunity employer......
Top Skills
What We Do
TriTech Enterprise Systems, Inc., is an Information Technology (IT) Consulting company committed to increasing the competitive advantage of our clients by providing cutting edge solutions through innovation, research and the application of emerging technologies.
Consulting Services
TriTech provides consulting services to both large and small clients in the federal, state and local arenas. We provide detailed solutions in: Website Design, Online Store, Online Marketing, Search Engine Optimization (SEO), Selling Globally Online, Online Assessment
Program and Project Management
TriTech works closely with your team to initiate, plan, control, execute, and close out a major program, from developing a major new technology, installing a state-of-the-art system, reengineering an enterprise, or implementing new processes and tools to improve quality, cost, or delivery performance.
Network Infrastructure
Our experienced technical consultants design, implement and maintain your LAN and WAN. We provide upgrades, configuration, administration, service desk services and computer repair. We can assist your organization in designing an existing network or a completely new network both for today's needs and tomorrow's technology.
Data Management
TriTech can provide a database solution designed to enhance your efforts to support customers. We have extensive experience in developing and maintaining database systems.
System Integration and Testing
TriTech consultants will provide requirements analysis, systems analysis, systems architecture design and development, architecture implementation, test plans and testing, deployment and maintenance for your new or existing IT system.
Information Assurance
TriTech provides leading edge information assurance and systems security solutions. Our specialists will work closely with you to evaluate the security posture of your IT resources and recommend solutions in line with your business needs.
