Helpdesk Analyst

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

Reporting into the CIO, the Helpdesk Analyst role will serve as an integral member of the Wyse IT team. The main function of the role is to ensure high availability / uptime of all Wyse IT Systems [CORP and OPS] as well as On time / On scope / On Budget project at Wyse. Utilizing attention to detail, technical skills, and professionalism, throughout all departments and assisting when required in a timely manner.

Key Responsibilities

• Serve as the first contact with customers who need technical assistance via phone or email.
• Perform troubleshooting using different diagnostic techniques.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide quick resolution and excellent customer service.
• Redirect unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services.
• Keep record of problems and their resolution.
• Follow-up with customers.
• Provide feedback on processes and make recommendations on areas to improve.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware, and problem troubleshooting.
• Suggest improvements on procedures.
• Assist with projects.
• Investigate, design, and develop automation to support the COMM Unit operations.
• Other duties or tasks from time to time as directed by the reporting manager.

Required Education & Qualifications

• Hardware / software support and troubleshooting.
• Microsoft Technology Stack knowledge.
• Working experience with O365, Windows 10, Windows Server 2012+ and HyperV.
• Knowledge of Microsoft Business Suite and Azure Active Directory.
• University/College education training in Systems and Infrastructure or equivalent experience.
• Strong initiative and innovation skills.
• Ability to work in a fast-paced, changing environment.
• An appetite to fully understand new technology and problems with limited previous experience.
• Self-starting and self-motivating.

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work 
• Give back to the community through our Wyse Helping Homes Program
• Open yourself to amazing opportunities for career and professional development
• Participate in our RRSP program 
• Enjoy our employee perks in retail, travel, restaurants and many more
• We offer an Employee Assistance Program 
• Join us in our quarterly employee social events
• Be part of a collaborative environment 
• Free parking
• TTC accessible

Our Values at Wyse

• We strive for quality and excellence in everything we do.
• We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
• Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
• Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
• We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
• We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.