Helpdesk Analyst Admin

 About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Who We’re Looking For:

Like technology? Like helping people? Love troubleshooting problems? Do you just love to fix computers?

Have you built them for your home or for your friends, are you the go-to person when your family has a computer question, are you constantly reading about the newest technologies and chomping at the bit to start working with the latest and greatest hardware and software? Bazaarvoice Business Technology (IT department) is looking to add a team member to their world-class End User Services team, and we want someone that loves to fix IT issues and loves to work with the end user! Customer service skills rank as highly as technical skills do on our team – our customers think we rock!

Requirements & Responsibilities

· Ability to troubleshoot and repair IT issues affecting end user experience – “from the desk to the wall”.

· Image, distribute, and reload PC/Mac systems.

· Setup & support PC & Mac hardware, Software, Printers, & Video Conference Units.

· Work with Dell and Apple technical support for repairs and troubleshooting.

· Familiarity with basic IT concepts and systems like Active Directory, Okta, Office 365, Networking, and video conferencing.

· Resolve tickets for all internal requests related to software, hardware, networking and equipment issues.

· Troubleshooting on various tools, including Google Workspace, Slack, O365, Okta, Atlassian, Jamf, Intune and others.

· Managing complete lifecycle of apple device using Jamf.

· Knowledge of maintain/monitoring network equipment.

· Lead lifecycle onboarding and offboarding for employees including accounts, hardware and training.

· Plan, maintain and manage inventory logistics for all equipment.

· Collaborate with the End User Services team, and the broader IT team for escalations.

· Familiarity with ticketing systems to manage workload.

· Ability to follow detailed processes, and updating or creating processes as needed.

· Manage user accounts, groups, mailboxes, internal application permissions and authentication.

· Technical strengths, Team Player, Organized, Fixing problems to prevent reoccurrence.

· In office support role.

Necessary Skills & Experience

· Minimum 5 years prior helpdesk experience

· Experience in PC & Mac support required

· Sting experience with Mac OS.

· Jamf administrative

· JIRA ticketing tool

· Microsoft and/or Apple certifications a plus

· Customer Service

· Communication Skills

#LI-Hybrid #LI-SR1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.