Help Line & Dispatching Manager UK & IT

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Job Summary:

We are seeking a dynamic and experienced Help Line & Dispatching Manager to lead our Help Line & Dispatching support team for diagnostics products. This role is critical in ensuring the highest level of customer satisfaction.

Key Responsibilities:

• Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Help Line & Dispatching to guarantee the best customers satisfaction.
• Ensure a high level of customer satisfaction by maintaining a customer-centric approach and delivering exceptional service.
• Drive the planning for engineers in term on proactive activities.
• Lead, mentor, and manage a team of technical and applicative support specialists, providing guidance, training, and performance evaluations.
• Foster a collaborative and high-performance culture within the team.
• Develop career paths and growth opportunities for team members.

Qualifications:

• Bachelor’s degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or management role.
• Strong background in the diagnostics industry, with knowledge of diagnostic instruments, assays, and related technologies.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong leadership and team management skills, with the ability to motivate and develop team members.
• Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders.
• Proficiency in using support ticketing systems, CRM software, and other relevant tools.
• Customer-focused mindset with a commitment to delivering high-quality support and service.
• Fluent both English and Italian

Working Conditions:

• This role is based in UK or Italy with travel to meetings.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.