Help Desk Specialist

Help Desk Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Top Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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WE ARE ACTIVELY HIRING FOR THESE ROLES!
Apply Today For IMMEDIATE CONSIDERATION.

The Opportunity:
CACI is looking for a range of entry to SME-level Help Desk (Service Desk) Specialists to join our dynamic team supporting Cyber Security Infrastructure Security Agency (CISA), a component of Department of Homeland Security (DHS). If you are a motivated individual looking to contribute to a critical mission, CACI would like to speak with you.
The successful candidate must be able to communicate clearly and succinctly both written and orally, and present ideas in a business-like manner. The candidate will be required to work in dynamic fast-paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users. The candidate should speak well in front of an audience and be able to present briefs to high-ranking government personnel and be able to provide whiteboard sessions and presentations to personnel in a clear, concise but comprehensive manner.
Locations: Arlington, VA; Washington, D.C.; Pensacola, FL; Stennis, MS; Idaho Falls, ID
What You’ll Get to Do:

• Provides support to end users to resolve technical problems on a variety of issues
• Ensures a timely process through which problems are controlled (includes problem recognition, research, isolation, resolution, and follow-up)
• Responds to telephone calls, email and personnel requests for technical support
• Documents, tracks, and monitors the problem to ensure a timely resolution
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
• Simulates or recreates user problems to resolve operating difficulties
• Recommends systems modifications to reduce user problems.

You’ll Bring These Qualifications:

• Active Top Secret Security Clearance with ability to obtain SCI
• Ability to obtain Department of Homeland Security (DHS) - Cyber Security Infrastructure Security Agency (CISA) Entry On Duty (EOD) - Active EOD preferred
• Exceptional analytical and problem-solving skills
• Exceptional planning skills and ability to work within change management parameters
• Ability to work independently or as part of a team
• Ability to complete tasks with minimal supervision
• Able to communicate clearly and professionally with senior customers to field and troubleshooting questions and issue
• Familiarity with Agile software development methodology, processes, and techniques.

Education/Experience:
Entry

• BS/BA degree or equivalent and 0-3 years of experience in Systems Administration/Technical Support. An associate degree plus 4 yrs work experience may be substituted for a bachelor’s degree.

Journeyman

• BS/BA degree or equivalent and 3-10 years of experience in Systems Administration/Technical Support. A Journeyman labor category typically performs all functional duties independently. Six years’ work experience or an Associate degree plus 4 yrs work experience may be substituted for a bachelor’s degree.

Senior

• BS/BA degree or equivalent and 10+ years of experience in Systems Administration/Technical Support and a master’s degree. Twelve years’ work experience may be substituted for a bachelor’s degree. A bachelor’s degree plus 8 yrs work experience may be substituted for a master’s degree.

SME

• BS/BA degree or equivalent and 15+ years of experience in Systems Administration/Technical Support and a master’s degree in addition to certifications in the applicable subject matter area. Twelve years’ work experience may be substituted for a bachelor’s degree. A bachelor’s degree plus 20 yrs work experience may be substituted for a master’s degree.

These Qualifications Would be Nice to Have:

• Previous DHS or DoD experience
• ITIL 4 Foundation Certification
• Any Microsoft Certification
• CompTIA Certification
• HDI Certification

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$47,100-$96,500

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.