Help Desk Specialist - Part Time

Sorry, this job was removed at 10:28 p.m. (CST) on Monday, Feb 03, 2025
Hiring Remotely in United States
Remote
eCommerce
Saatva is the original DTC mattress industry disruptor, founded on the principle that everyone deserves quality sleep.
The Role

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep. Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation’s largest markets, and we are growing fast!

Saatva is a people-first company, embracing the idea of total life success: empowering each other to improve ourselves in all aspects of our lives. Our dedication to excellence has earned us recognition as a seven-time honoree on the Inc. 5000 list of America’s Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine’s Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.com Best Workplace.

At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.
Position at Saatva
Saatva is searching for an enthusiastic and detail-oriented entry-level Helpdesk Specialist to provide remote support for our team during weekend shifts. In this role, you will help resolve technical issues and ensure seamless operation of key platforms, including Okta, Google Workspace, Slack, and payment systems. You’ll deliver exceptional customer service while troubleshooting and resolving a variety of IT-related problems.

This is a fantastic opportunity to develop your IT skills, support critical systems, and grow within a supportive team environment.
What You Will Do

  • Serve as the first point of contact for IT support during weekend hours (up to 20 hours per week) via email, chat, or phone.
  • Troubleshoot and resolve issues related to:
    • Okta (authentication and SSO)
    • Google Workspace (Gmail, Drive, Docs, Sheets, etc.)
    • Slack (collaboration and messaging)
    • Payment systems (PayPal, Authorize)
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Document issues and resolutions in the IT ticketing system.
  • Proactively identify recurring issues and recommend process improvements.
  • Maintain a high level of professionalism and deliver superior customer service.

What You Need

  • 1–3 years of experience in IT support or a similar role.
  • Familiarity with Okta, Google Workspace, Slack, and payment systems.
  • Strong troubleshooting and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and manage multiple priorities in a remote setting.
  • Experience supporting remote teams.
  • Basic knowledge of IT ticketing systems or help desk tools.
  • Certifications in relevant technologies (e.g., Okta Certified Professional, Google Workspace Admin) are a plus.


The hourly rate for this position ranges from $18.00 to $20.00, based on the candidate’s prior experience and qualifications.
Sound like a good fit? We'd love to speak with you!
Equal Employment Opportunity:

At Whitestone Home Furnishings, LLC, we are committed to a culture of diversity and inclusiveness, as demonstrated through our recruitment, retention and employee development programs, and are committed to the hiring, retention and success of diverse candidates. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. As an equal opportunity employer, we do not discriminate against qualified job applicants on the basis of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity, status as a transgender or transsexual individual, and gender identity or expression), sexual and reproductive health decisions, age, physical or mental disability, citizenship, military status (including past, current, or prospective service in the uniformed services), genetic information, predisposing genetic characteristics, marital status, partnership status, sexual orientation, caregiver status, or any other status or condition protected by applicable law. This policy extends to all aspects of the employment hiring process, including but not limited to, recruitment, selection, compensation, and benefits.
#LI-PM1
#LI-Onsite

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York City, NY
350 Employees
Remote Workplace
Year Founded: 2011

What We Do

All of Saatva’s handcrafted mattresses and home furnishings are made to order in the USA and sold directly to the consumer through our website and growing retail locations.

Just as we strive to bring an elevated and transparent experience to our customers, we work to build a culture of collaboration and authenticity among employees. We believe our greatest potential is reached when we empower each other.

Why Work With Us

At Saatva, one of our core values is bringing our authentic selves to work and embracing the concept of total life success—continuously striving for growth and improvement in all areas of our lives.

Gallery

Gallery

Similar Jobs

Enova Logo Enova

NetCredit Customer Service Representative (Remote)

Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Easy Apply
Remote
Chicago, IL, USA
1782 Employees
Easy Apply
Remote
Hybrid
4 Locations
1100 Employees

InStride Logo InStride

Sr. Corporate Partner Success Specialist

Edtech • Enterprise Web • Social Impact • Software
Easy Apply
Remote
Los Angeles, CA, USA
187 Employees
70K-85K Annually

SailPoint Logo SailPoint

Partner Success Manager

Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Remote
Hybrid
United States
2461 Employees
75K-140K Annually

Similar Companies Hiring

MagicLinks Thumbnail
Social Media • Marketing Tech • eCommerce
US
42 Employees
Block Thumbnail
Software • Payments • Fintech • Financial Services • eCommerce • Cryptocurrency • Blockchain
Oakland, CA
12000 Employees
Munchkin, Inc. Thumbnail
Manufacturing • Kids + Family • Food • Enterprise Web • eCommerce • Consumer Web • 3D Printing
Milton, Ontario
325 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account